Spc, Customer Service

Smurfit Westrock; Belfast City District; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Flexible work culture

Job summary

Smurfit Westrock in Mallusk, Northern Ireland, is seeking a customer accounts coordinator to handle end-to-end order processing, delivery coordination and proactive customer service.

You will collaborate with Operations, Finance and Procurement, build relationships, provide account reports, and help maximise sales while supporting sustainability initiatives.

Qualifications

• Experience in customer service, negotiating, and problem-solving.
• Good at planning and prioritising tasks.
• Willingness to learn and grow with us.

Responsibilities

• Manage customer accounts from order processing to delivery.
• Handle customer enquiries efficiently and professionally.
• Communicate with Operations, Finance and Procurement teams.
• Build and maintain strong relationships with customers.
• Provide reports and analysis on account status.
• Work closely with internal teams to maximise sales and opportunities.

Skills

Customer service

Communication

Teamwork

Problem-solving

Microsoft Office

Planning & prioritising

Negotiation

Education

Relevant education background

Job description

About Smurfit Westrock: For over 100 years, Smurfit Westrock has been a leader in the packaging industry, known for its innovative and sustainable solutions. We create packaging that looks good and does good for the planet. With over 100,000 employees worldwide, we’re dedicated to advancing corrugated and paper-based packaging technology. At Mallusk, our team focuses on delivering high-quality cartons and eco-friendly packaging solutions that help our customers succeed.

Why Join Us?

• Eco-Friendly Focus: We’re committed to reducing our environmental footprint. Join us in creating innovative and sustainable packaging solutions.
• Innovative Projects: Be part of exciting projects on sustainability and innovation. Your ideas can help shape the future of packaging.
• Supportive Environment: Work in a collaborative and supportive environment where your growth and development are prioritised.
• Flexible Work Culture: Enjoy a flexible, dynamic work environment that values work-life balance.

About the Role:

• Manage customer accounts from order processing to delivery.
• Handle customer enquiries efficiently and professionally.
• Communicate with Operations, Finance and Procurement teams.
• Build and maintain strong relationships with customers.
• Provide reports and analysis on account status.
• Work closely with internal teams to maximise sales and opportunities.

What We’re Looking For:

• Passion for sustainability and innovation.
• Strong communication and teamwork skills.
• Ability to think creatively and solve problems.
• Willingness to learn and grow with us.

Preferred Attributes:

• Experience in customer service, negotiating, and problem-solving.
• Good at planning and prioritising tasks.
• An educational background that supports your skills and experience.
• Proficient user of Microsoft Office.
• Familiarity with a manufacturing setting.
• Knowledge of Continuous Improvement methods
• Able to work with a busy team and meet deadlines.
• Willing to travel occasionally.

Join Smurfit Westrock and be part of a team that’s making a difference