Strategic Technical Account Manager - Grow Key Accounts

Talk Straight; United Kingdom; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Bonus scheme

Car allowance

25 days holiday

Birthday off

Wellbeing day

Volunteering day

Company pension 5%

Health plan

Sick pay

Parental pay

EAP

Training allowance

Referral program

Company events

Job summary

Talk Straight is seeking a Technical Account Manager to be the technical expert for our key customers and partners across the UK. You will own the technical relationship, lead service reviews, and ensure customers gain real value from our solutions.

You will collaborate with the PPM, Sales and TechOps, reporting to the Chief Sales Officer, and travel up to 15,000 miles per year with two monthly office days to stay aligned with the wider team.

Qualifications

• Experience in pre‑sales, account management or technical support.
• Proactive self‑starter with continuous learning.
• Proven time management in a fast‑moving sales environment.
• Strong communicator who can influence stakeholders.
• Confident presenting to technical and non‑technical audiences.
• Team player working across departments.
• Strong planning and organisational skills.
• Good written and numerical skills.

Responsibilities

• Partner with sales to deliver structured service reviews and align on roadmaps.
• Support key partner accounts with training and technical materials.
• Contribute to pre‑sales activities including solution design and product demonstrations.
• Collaborate with TechOps to head off customer pain.
• Deliver technical enablement and create documentation for partners and internal teams.
• Oversee onboarding with Service Delivery for smooth, sound implementations.
• Maintain ongoing account engagement through channels, onsite visits and roadmap discussions.
• Work with product managers to select products/services based on account learnings.

Skills

Pre-sales experience

Account management

Technical support

Strong communicator

Time management

Presenting to audiences

Team player

Organisational skills

Numerical skills

Tools

Cisco CCNA/CCDA

Fortinet NSE4

Job description

Talk Straight is seeking a Technical Account Manager to be the technical expert for our key customers and partners across the UK. You will own the technical relationship, lead service reviews, and ensure customers gain real value from our solutions.

You will collaborate with the PPM, Sales and TechOps, reporting to the Chief Sales Officer, and travel up to 15,000 miles per year with two monthly office days to stay aligned with the wider team.