Sustainability-Focused Account Specialist

Smurfit-Westrock; Belfast City District; On-site; GBP 24,000 - 35,000; Full time

Job summary

Smurfit Westrock is seeking a proactive customer account coordinator to manage orders from processing to delivery and to handle inquiries efficiently. You will liaise with Operations, Finance and Procurement to ensure accurate information and customer satisfaction.

Ideal candidates will bring a passion for sustainability, strong communication and teamwork, and a willingness to learn and grow within a manufacturing environment that values continuous improvement.

Qualifications

• Passion for sustainability and innovation.
• Strong communication and teamwork skills.
• Ability to think creatively and solve problems.
• Willingness to learn and grow with us.
• Experience in customer service, negotiating, and problem-solving.
• Good at planning and prioritising tasks.
• An educational background that supports your skills and experience.
• Proficient user of Microsoft Office.
• Familiarity with a manufacturing setting.
• Knowledge of Continuous Improvement methods
• Able to work with a busy team and meet deadlines.
• Willing to travel occasionally.

Responsibilities

• Manage customer accounts from order processing to delivery.
• Handle customer enquiries efficiently and professionally.
• Communicate with Operations, Finance and Procurement teams.
• Build and maintain strong relationships with customers.
• Provide reports and analysis on account status.
• Work closely with internal teams to maximise sales and opportunities.

Skills

Customer service

Communication

Teamwork

Problem solving

Creativity

Willingness to learn

Tools

Microsoft Office

Job description

Smurfit Westrock is seeking a proactive customer account coordinator to manage orders from processing to delivery and to handle inquiries efficiently. You will liaise with Operations, Finance and Procurement to ensure accurate information and customer satisfaction.

Ideal candidates will bring a passion for sustainability, strong communication and teamwork, and a willingness to learn and grow within a manufacturing environment that values continuous improvement.