Spc, Customer Service

Smurfit-Westrock; Belfast City District; On-site; GBP 24,000 - 35,000; Full time

Job summary

Smurfit Westrock is seeking a proactive customer account coordinator to manage orders from processing to delivery and to handle inquiries efficiently. You will liaise with Operations, Finance and Procurement to ensure accurate information and customer satisfaction.

Ideal candidates will bring a passion for sustainability, strong communication and teamwork, and a willingness to learn and grow within a manufacturing environment that values continuous improvement.

Qualifications

• Passion for sustainability and innovation.
• Strong communication and teamwork skills.
• Ability to think creatively and solve problems.
• Willingness to learn and grow with us.
• Experience in customer service, negotiating, and problem-solving.
• Good at planning and prioritising tasks.
• An educational background that supports your skills and experience.
• Proficient user of Microsoft Office.
• Familiarity with a manufacturing setting.
• Knowledge of Continuous Improvement methods
• Able to work with a busy team and meet deadlines.
• Willing to travel occasionally.

Responsibilities

• Manage customer accounts from order processing to delivery.
• Handle customer enquiries efficiently and professionally.
• Communicate with Operations, Finance and Procurement teams.
• Build and maintain strong relationships with customers.
• Provide reports and analysis on account status.
• Work closely with internal teams to maximise sales and opportunities.

Skills

Customer service

Communication

Teamwork

Problem solving

Creativity

Willingness to learn

Tools

Microsoft Office

Job description

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

About Smurfit Westrock: For over 100 years, Smurfit Westrock has been a leader in the packaging industry, known for its innovative and sustainable solutions. We create packaging that looks good and does good for the planet. With over 100,000 employees worldwide, we’re dedicated to advancing corrugated and paper-based packaging technology. At Mallusk, our team focuses on delivering high-quality cartons and eco-friendly packaging solutions that help our customers succeed.

Why Join Us?

• Eco-Friendly Focus: We’re committed to reducing our environmental footprint. Join us in creating innovative and sustainable packaging solutions.
• Innovative Projects: Be part of exciting projects on sustainability and innovation. Your ideas can help shape the future of packaging.
• Supportive Environment: Work in a collaborative and supportive environment where your growth and development are prioritised.
• Flexible Work Culture: Enjoy a flexible, dynamic work environment that values work-life balance.

About the Role:

• Manage customer accounts from order processing to delivery.
• Handle customer enquiries efficiently and professionally.
• Communicate with Operations, Finance and Procurement teams.
• Build and maintain strong relationships with customers.
• Provide reports and analysis on account status.
• Work closely with internal teams to maximise sales and opportunities.

What We’re Looking For:

• Passion for sustainability and innovation.
• Strong communication and teamwork skills.
• Ability to think creatively and solve problems.
• Willingness to learn and grow with us.

Preferred Attributes:

• Experience in customer service, negotiating, and problem-solving.
• Good at planning and prioritising tasks.
• An educational background that supports your skills and experience.
• Proficient user of Microsoft Office.
• Familiarity with a manufacturing setting.
• Knowledge of Continuous Improvement methods
• Able to work with a busy team and meet deadlines.
• Willing to travel occasionally.

Join Smurfit Westrock and be part of a team that’s making a difference

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.