Technical Account Manager

Smurfit Kappa; Dumbarton; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary & benefits

Annual leave and pension

Cycle to Work scheme

Training opportunities

Flexible working options

Job summary

Smurfit Westrock is seeking an experienced Technical Account Manager to lead strategic partnerships with key customers. The role focuses on delivering the customer Account Plan, identifying value opportunities, and ensuring exceptional service across Smurfit Westrock teams.

The candidate will spend a minimum of three days per week on-site with the customer, building strong relationships and driving strategic initiatives to mutual growth.

Qualifications

• Experience in Technical Sales or Account Management within a B2B environment.
• Proven track record of delivering sales results.
• Strong communication, relationship-building, and problem-solving skills.
• The ability to analyse data and make informed commercial decisions.

Responsibilities

• Agree sales strategy for selected customers with Sales Director.
• Meet targets as laid out in the Account Plan.
• Research, identify and win new business opportunities in accordance with this strategy.
• Establish and develop relationships within the agreed customer(s).
• Learn and apply value-based selling techniques to tailor solutions to customer needs.
• Coordinate with Sales Support/NPD functions and Smurfit Westrock tools remotely.
• Conduct regular production line checks to ensure efficiency and drive improvements.
• Manage quality concerns to minimize negative impacts.
• Support marketing and promotional activities within Smurfit Westrock sites.
• Provide market knowledge to flag customer and competitor activities to management.
• Integrate CRM as part of the sales process and follow Value Selling processes.

Skills

Technical sales

Account management

Communication

Data analysis

Organizational skills

Proactive solution-focused

Tools

Microsoft Office

Job description

Join Our Team at Smurfit Westrock!

Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we're committed to sustainability, employee well-being, and personal development.

About Us

We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity.

The Role

We are seeking an experienced and commercially focused TechnicalAccount Manager to manage and develop one of Smurfit Westrock's key customer partnerships.

This is a high-profile role responsible for developing and delivering the customer Account Plan, identifying opportunities to create value for both organisations, and ensuring exceptional service, collaboration, and growth. You will act as the primary relationship owner and trusted partner to key stakeholders while coordinating internal teams across Smurfit Westrock to deliver outstanding customer outcomes.

The successful candidate will be expected to spend a minimum of three days per week on-site with the customer, building strong relationships and driving strategic initiatives.

Main Duties

• Agree sales strategy for selected customers with Sales Director
• Meet targets as laid out in the Account Plan.
• Research, identify and win new business opportunities in accordance with this strategy
• Establish and develop relationships within the agreed customer(s)
• Learn and then apply value-based selling techniques to make tailored solutions to customer needs
• Work in conjunction with and provide support as required to the Sales Support/NPD function.
• This would mean working with the Smurfit Westrock tools, NPD processes remotely. Eg: entering NPD briefs artworks, pricing, etc.
• Regular production line walks to confirm products are running efficiently and action and improvements required.
• Manage any quality concerns to remove potential negative impacts.
• Active involvement in marketing and promotional activities within Smurfit Westrock site
• Provide market knowledge to ensure that all customer and competitor activities are brought to the management's attention.
• Integrate CRM as part of the sales methodology and follow the Value Selling Process.
• Follow agreed company procedures and Health & Safety requirements (Smurfit Westrock & Customers)
• Continually looking at ways of improving business performance and developing systems
• Work towards the 'Key Competencies'.
• Your job title does not limit your duties, and the Company may require you from time to time to undertake any other duties within your capability.

About You

We're looking for a motivated, technically minded, and customer-focused professional who thrives on building strong relationships and creating value for customers.

Essential Knowledge & Skills include:

• Experience in Technical Sales or Account Management within a B2B environment.
• A proven track record of delivering sales results.
• Strong communication, relationship-building, and problem-solving skills.
• The ability to analyse data and make informed commercial decisions.
• Good organisational, planning, and time-management skills.
• A proactive, solution-focused approach and ability to identify new business opportunities.
• Proficiency in Microsoft Office applications.
• Good standard of education and understanding of sales and account management processes.

What We Offer

• Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme
• Ongoing training and development opportunities
• 24/7 confidential support for you and your family
• Flexible working options and family-friendly policies
• Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer)

Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria.

We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.

We practice equality of opportunity in employment and select the best person for the job.