Sustainability-Driven Customer Success Specialist

WestRock Company; Belfast City District; On-site; GBP 25,000 - 40,000; Full time

Job summary

Smurfit Westrock in Belfast is seeking a customer accounts professional to manage orders from processing to delivery. You will liaise with Operations, Finance and Procurement to ensure smooth service and strong client relationships.

The role rewards proactive problem solving, clear communication and a passion for sustainability; you’ll help grow our eco-friendly packaging solutions while balancing customer needs with internal goals.

Qualifications

• Passion for sustainability and innovation.
• Strong communication and teamwork skills.
• Ability to think creatively and solve problems.
• Willingness to learn and grow with us.
• Experience in customer service, negotiating, and problem-solving.
• Good at planning and prioritising tasks.
• Familiarity with a manufacturing setting.
• Knowledge of Continuous Improvement methods
• Able to travel occasionally.

Responsibilities

• Manage customer accounts from order processing to delivery.
• Handle customer enquiries efficiently and professionally.
• Communicate with Operations, Finance and Procurement teams.
• Build and maintain strong relationships with customers.
• Provide reports and analysis on account status.
• Work closely with internal teams to maximise sales and opportunities.

Job description

Smurfit Westrock in Belfast is seeking a customer accounts professional to manage orders from processing to delivery. You will liaise with Operations, Finance and Procurement to ensure smooth service and strong client relationships.

The role rewards proactive problem solving, clear communication and a passion for sustainability; you’ll help grow our eco-friendly packaging solutions while balancing customer needs with internal goals.