Strategic Technical Account Manager

Talk Straight Group; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Bonus scheme

Car allowance

Up to 25 days holiday per year plus 25

Day off for your birthday

Wellbeing day

Volunteering day

Company pension - 5% employer

Health Cash Plan

Contractual sick pay

Contractual maternity and paternitypay

Employee Assistance Programme

Non-work related training allowance

Referral programme

Company events

Job summary

Talk Straight Group in the United Kingdom is seeking a Technical Account Manager to own the technical relationship with our most important customers and partners. You will lead service reviews, prevent escalations, support bids, and ensure customers realise value from our products.

You will work with the PPM, Sales and TechOps to align on roadmaps, deliver training, and drive adoption across networks. This national role includes travel and regular office days to stay connected with the team.

Qualifications

• Experience in pre-sales, account management or technical support.
• Proactive self-starter who learns quickly.
• Strong time management in a busy, fast-moving sales environment.
• Ability to influence both technical and non-technical audiences.
• Comfort presenting to diverse stakeholders.
• Collaborative cross-department work.
• Excellent written and numerical skills.

Responsibilities

• Partner with sales to deliver structured service reviews and identify risks or expansion opportunities.
• Engage with the PPM to support key partner accounts with training and materials.
• Support pre-sales activities including solution design and demonstrations.
• Collaborate with TechOps to head off customer pain when needed.
• Deliver technical enablement through training and documentation.
• Own onboarding with the Service Delivery team for strong early satisfaction.
• Maintain ongoing account engagement via meetings, visits and roadmaps.
• Collaborate with product managers to tailor products for customers.

Skills

Pre-sales experience

Account management

Technical support

Strong communication

Presentation skills

Team collaboration

Planning & organisation

Proactive learner

Job description

Talk Straight Group in the United Kingdom is seeking a Technical Account Manager to own the technical relationship with our most important customers and partners. You will lead service reviews, prevent escalations, support bids, and ensure customers realise value from our products.

You will work with the PPM, Sales and TechOps to align on roadmaps, deliver training, and drive adoption across networks. This national role includes travel and regular office days to stay connected with the team.