Strategic Service Designer – Remote & Impactful

Version-1; Newcastle upon Tyne; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Profit Share

Career development

Flexible/Remote

Pension & Healthcare

Wellbeing discounts

Vacation allowance

Certifications support

Awards program

Job summary

Version 1 is seeking a strategic Service Designer to join our growing design capability in the UK. You’ll work at the heart of multidisciplinary teams to shape end-to-end services that are accessible, efficient and user-centered.

You’ll lead mapping of current and future states and ensure alignment with policy and operational realities. You’ll collaborate with content designers, product managers, researchers and technical leads to shape service visions and facilitate workshops, defining

Qualifications

• Experienced - you have a strong grasp on the fundamentals of service design and putting them into action to drive real, measurable impact.
• Comfortable with ambiguity - you help teams find direction when the path isn’t obvious.
• Strategic - you think beyond the immediate problem to design services that are scalable and built to last.
• Inclusive by default - you champion accessibility and inclusion intuitively.
• A clear communicator - you communicate complex ideas simply, adapting to different audiences and contexts.
• Evidence-led - you use research and insight to inform decisions and stand behind them.
• Emotionally intelligent - you navigate stakeholder dynamics and handle difficult conversations constructively.
• A multiplier - you enable teams to move forward, and you make everyone around you better.

Responsibilities

• Set and align around a clear service vision - bring teams and stakeholders together behind a shared direction.
• Facilitate with purpose - plan and run workshops that drive alignment, clarity, and decisions.
• Work as one team with clients - co-create solutions and build trusted, respectful partnerships.
• Collaborate across disciplines - work within agile, multidisciplinary teams to deliver iteratively.
• Make complexity visible - use service blueprints, journey maps, and other artefacts to bring clarity, tailored to your audience.
• Use data to guide decisions - interpret performance data to inform design and measure success.

Skills

experience in service design

ambiguity tolerance

strategic thinking

inclusive by default

clear communication

evidence-led

emotional intelligence

multiplier facilitator

Job description

Version 1 is seeking a strategic Service Designer to join our growing design capability in the UK. You’ll work at the heart of multidisciplinary teams to shape end-to-end services that are accessible, efficient and user-centered.

You’ll lead mapping of current and future states and ensure alignment with policy and operational realities. You’ll collaborate with content designers, product managers, researchers and technical leads to shape service visions and facilitate workshops, defining