Senior Service Designer — Government Digital Experience

Version 1; City of Edinburgh; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Flexible/remote working

Private Healthcare Cover

Pension with 5% employee-matched

Life Assurance

Gym Discounts

24 days holiday + holidays

Job summary

Version 1 is seeking a Senior Service Designer to lead service design for UK public sector projects. You will work within a multidisciplinary team to design end-to-end services across digital and non-digital touchpoints, guided by GOV.UK standards and user-centred practice.

You will map services, run workshops, and translate research into actionable improvements while collaborating with researchers, analysts and policy teams. Flexible/remote working is available.

Qualifications

• Strong experience as a Senior Service Designer within UK central government, wider public sector or another GDS-aligned environment.
• Experience designing services in line with the GOV.UK Service Standard and user-centred design principles.
• Experience across Discovery, Alpha, Beta or Live phases in government delivery.
• Evidence of end-to-end service design across multiple channels.
• Strong service mapping and visualization skills (blueprints, journeys, maps).
• Workshop facilitation and co-design with diverse stakeholders.

Responsibilities

• Lead service design activity within an Agile multidisciplinary delivery team.
• Map as-is and to-be services, identifying pain points and gaps across the journey.
• Create and maintain service blueprints, journey maps and ecosystem maps.
• Translate research and evidence into actionable service improvements.
• Collaborate with researchers, designers and product teams to ensure coherence.
• Plan and facilitate workshops and co-design sessions.
• Prototype concepts and iterate based on evidence and feedback.
• Communicate design decisions clearly to senior stakeholders.

Skills

Senior Service Designer

UK public sector

GOV.UK Service Standard

User-centred design

Workshop facilitation

Co-design

Policy/operational knowledge

Stakeholder engagement

Ambiguity navigation

Tools

Miro

Lucid

Figma

Job description

Version 1 is seeking a Senior Service Designer to lead service design for UK public sector projects. You will work within a multidisciplinary team to design end-to-end services across digital and non-digital touchpoints, guided by GOV.UK standards and user-centred practice.

You will map services, run workshops, and translate research into actionable improvements while collaborating with researchers, analysts and policy teams. Flexible/remote working is available.