Strategic Service Account Manager — Lifecycle Growth

Mitsubishi Electric; Hatfield; On-site; GBP 50,000 - 75,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Private Medical Insurance

Employee Assistance Programme

Job summary

A leading company in HVAC services is looking for a Service Account Manager to manage customer portfolios and enhance service delivery. The role requires proven experience in account management and strong collaboration skills. Ideal candidates are data-driven and capable of fostering long-term client relationships. Competitive salary and benefits offered, including 25 days annual leave and private medical insurance.

Qualifications

• Proven experience in account management or customer success within a technical environment.
• Strong capability managing service contracts and long-term customer relationships.
• Comfortable working with dashboards, reports, and KPIs.

Responsibilities

• Manage a portfolio of commercial service customers.
• Drive renewals and increase customer lifetime value.
• Collaborate with teams to ensure service delivery meets expectations.

Skills

Account management

Customer success

CRM platforms

Analytical mindset

Collaboration skills

Tools

CRM software

Job description

A leading company in HVAC services is looking for a Service Account Manager to manage customer portfolios and enhance service delivery. The role requires proven experience in account management and strong collaboration skills. Ideal candidates are data-driven and capable of fostering long-term client relationships. Competitive salary and benefits offered, including 25 days annual leave and private medical insurance.