Growth-Focused SaaS Account Manager – UK ITSM

Bluebird; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Personal learning budget

Pension up to 8%

Enhanced parental leave

Private health options

Cycle-to-work scheme

Tech schemes

26 days holiday + birthday off

Generous sick leave

Volunteering days

Employee Assistance Program

Regular team perks

Job summary

A high-growth B2B SaaS company is seeking a growth-focused Account Manager to drive expansion and renewals across their existing customer portfolio in the UK. You will own a portfolio of about 100 customers, leading negotiations, running product demos, and managing customer relationships. The ideal candidate has 2-6 years of B2B SaaS account management experience, strong commercial acumen, and exceptional relationship-building skills. The company offers a hybrid working model and a range of benefits including a personal learning budget and enhanced parental leave.

Qualifications

• 2–6 years’ experience in B2B SaaS account management.
• Strong commercial mindset comfortable owning targets and revenue numbers.
• Highly organized CRM user with attention to detail and forecasting discipline.

Responsibilities

• Own a portfolio of ~100 existing customers, driving upsell, cross-sell, and expansion revenue.
• Lead renewals and price uplift negotiations, with full revenue ownership.
• Run product demos and uncover expansion opportunities across customer teams.
• Deliver regular customer calls, service reviews, and post-implementation support.

Skills

B2B SaaS account management

Relationship-building

CRM organization

Commercial mindset

Stakeholder management

Job description

A high-growth B2B SaaS company is seeking a growth-focused Account Manager to drive expansion and renewals across their existing customer portfolio in the UK. You will own a portfolio of about 100 customers, leading negotiations, running product demos, and managing customer relationships. The ideal candidate has 2-6 years of B2B SaaS account management experience, strong commercial acumen, and exceptional relationship-building skills. The company offers a hybrid working model and a range of benefits including a personal learning budget and enhanced parental leave.