Strategic Security Tech Account Manager (Splunk)

Cisco Systems Inc; Binfield; Vor Ort; GBP 70.000 - 110.000; Vollzeit

Zusammenfassung

Splunk, a Cisco company, seeks a Security Technical Account Manager to drive adoption of the Splunk platform for enterprise security and resilience. You will translate complex customer use cases into best practices and partner with Sales, Engineering, and Support to ensure success across senior stakeholders.

You will mentor teams, create scalable processes, and help expand product use within existing accounts while maintaining high CSAT scores and strong customer health.

Qualifikationen

• 5+ years of IT experience with at least 3 years in information security.
• Experience using or administering SIEM/security log management systems (Splunk, ArcSight, ELK, etc.).
• Active Splunk certification with hands-on experience managing Splunk premium apps (ES, SOAR, or UBA).

Aufgaben

• Provide technical guidance on ES and Splunk UBA use case development and optimization.
• Resolve complex customer challenges to minimize downtime and improve resilience.
• Accelerate customer adoption of the Splunk security platform.
• Collaborate with Field Sales, Sales Engineering, and Support for customer success.
• Engage with the broader Splunk Account Team to align plans.
• Develop collateral and tools to improve operational efficiency across the organization.
• Drive CSAT scores and document customer success stories.
• Identify and champion product expansion opportunities within existing accounts.
• Mentor and train team members to foster continuous learning.

Kenntnisse

IT security experience

Unix & Windows

Scripting: Bash/Python

Ausbildung

Security certification (GIAC/CISSP/OSCP)

Bachelor’s degree in Computer Security/CS/Engineering

Tools

Splunk

ArcSight

ELK

Splunk ES/SOAR/UBA

Jobbeschreibung

Splunk, a Cisco company, seeks a Security Technical Account Manager to drive adoption of the Splunk platform for enterprise security and resilience. You will translate complex customer use cases into best practices and partner with Sales, Engineering, and Support to ensure success across senior stakeholders.

You will mentor teams, create scalable processes, and help expand product use within existing accounts while maintaining high CSAT scores and strong customer health.