Senior Security Technical Advisor for Enterprise Accounts

Cisco Systems Inc; Hatching Green; On-site; GBP 90,000 - 130,000; Full time

Job summary

Splunk, a Cisco company, is seeking a Security Technical Account Manager to drive adoption and optimization of the Splunk platform for enterprise security and resilience. You will act as a trusted advisor, translating complex use cases into actionable best practices and collaborating with product teams to improve offerings.

In this role, you will ensure robust customer health, drive high satisfaction, and uncover opportunities for product expansion across hybrid, multi-cloud environments.

Qualifications

• 5+ years of IT experience including 3+ years in information security.
• Experience with SIEM systems such as Splunk, ArcSight, LogRhythm, ELK, Q-Radar, Rapid7, Sentinel or Chronicle.
• Active Splunk certification with hands-on experience managing Splunk premium apps (Enterprise Security, SOAR, or UBA).
• Possession of at least one industry-standard security certification such as CISSP, GIAC, or OSCP.

Responsibilities

• Partner with customers in long-term engagements to provide technical guidance on use case development, configuration, and optimization for Enterprise Security (ES) and Splunk UBA.
• Resolve complex customer challenges proactively to minimize downtime and improve overall system resilience.
• Apply security domain expertise to accelerate customer adoption of the Splunk security platform.
• Collaborate with cross-functional teams to ensure comprehensive customer success.
• Engage with the broader Splunk Account Team to share critical information and align strategic account plans.
• Build scalable team processes, develop collateral, and implement tools to improve operational efficiency across the organization.
• Drive high CSAT scores by identifying and documenting compelling customer success stories.
• Identify and champion product expansion opportunities within existing accounts.

Skills

Security expertise

SIEM tooling

Cloud security

Customer advisory

Unix/Windows

Bash scripting

Python scripting

Education

Bachelor's degree in Computer Security

Tools

Splunk ES

Splunk SOAR

ArcSight

ELK

Job description

Splunk, a Cisco company, is seeking a Security Technical Account Manager to drive adoption and optimization of the Splunk platform for enterprise security and resilience. You will act as a trusted advisor, translating complex use cases into actionable best practices and collaborating with product teams to improve offerings.

In this role, you will ensure robust customer health, drive high satisfaction, and uncover opportunities for product expansion across hybrid, multi-cloud environments.