Security Technical Account Manager — Enterprise Resilience Leader

Cisco Systems Inc; Malvern; On-site; GBP 90,000 - 125,000; Full time

Job summary

Splunk, a Cisco company, is seeking a Security Technical Account Manager to drive adoption and optimization of the Splunk platform for flagship customers. You will serve as a trusted advisor, translating customer use cases into best practices for security and resilience, and act as a bridge to product teams for ongoing improvements.

You will partner with customers on ES and UBA deployments, resolve complex challenges, and collaborate with cross-functional teams to ensure success and high CSAT.

Qualifications

• 5+ years IT experience with at least 3 years in information security.
• Experience with SIEM or security log management (Splunk, ArcSight, ELK, Q-Radar, Rapid7, Sentinel, Chronicle).
• Active Splunk certification with hands-on experience managing Splunk premium apps (ES, SOAR, UBA).
• Possession of at least one industry-standard security certification, such as GIAC, CISSP, OSCP, or equivalent.
• Professional experience operating in Unix and Windows environments; scripting with Bash or Python.
• Bachelor's degree in Computer Security, Computer Science, Computer Engineering, Mathematics, or related field.
• Demonstrated success in technical consulting or big-data analytics; architecture experience.
• Strong communication and leadership for technical stakeholder engagement.

Responsibilities

• Partner with customers to provide technical guidance on ES and UBA configurations.
• Resolve complex customer challenges to minimize downtime and improve resilience.
• Apply security expertise to accelerate adoption of the Splunk security platform.
• Collaborate with Field Sales, Sales Engineering, and Customer Support for success.
• Engage with the broader Account Team to align strategic plans and share critical information.
• Build scalable processes, develop collateral, and implement tools to improve efficiency.
• Drive high CSAT and identify opportunities for product expansion within accounts.
• Mentor team members and participate in internal training to foster growth.

Skills

IT experience

Information security

Splunk ES / UBA

SIEM experience

Unix and Windows

Python or Bash scripting

Communication skills

Leadership / mentoring

Security consulting

Education

Bachelor's degree in Computer Security, CS, CE, Math

Tools

Splunk ES

Splunk SOAR (Phantom)

Splunk UBA

ArcSight

ELK

Job description

Splunk, a Cisco company, is seeking a Security Technical Account Manager to drive adoption and optimization of the Splunk platform for flagship customers. You will serve as a trusted advisor, translating customer use cases into best practices for security and resilience, and act as a bridge to product teams for ongoing improvements.

You will partner with customers on ES and UBA deployments, resolve complex challenges, and collaborate with cross-functional teams to ensure success and high CSAT.