Strategic SaaS Account Manager | Growth & Retention

Klipboard; Nottingham; Hybrid; GBP 42,000 - 66,000; Full time

Job summary

Klipboard is seeking an Account Manager to own and grow a portfolio of existing customers. You will deliver outstanding service, drive adoption of our ERP/SaaS solutions, and demonstrate clear value from the partnership.

This role blends relationship management with commercial acumen, product understanding, and consultative guidance. You will collaborate with Support, Professional Services, Product, and Sales to ensure customer success and growth.

Qualifications

• 5+ years in account management, preferably in SaaS or technology solutions.
• Experience in rental or asset management advantageous.
• Proven track record of meeting or exceeding revenue and retention targets.
• Excellent communication, negotiation, and presentation skills.
• Proficiency in CRM tools and Microsoft Office Suite.

Responsibilities

• Operating as the lead point of contact for your accounts.
• Build and maintain strong, long-term relationships with decision-makers and stakeholders.
• Understand client objectives and align Insphire solutions to meet business needs.
• Overseeing customer account management, including negotiating contracts and agreements to maximise profit.
• Identify upsell and cross-sell opportunities within existing accounts.
• Liaise with cross-functional internal teams to improve the customer experience.

Skills

Account management

Relationship management

Communication

Negotiation

CRM software

Microsoft Office

Tools

CRM tools

Microsoft Office

Job description

Klipboard is seeking an Account Manager to own and grow a portfolio of existing customers. You will deliver outstanding service, drive adoption of our ERP/SaaS solutions, and demonstrate clear value from the partnership.

This role blends relationship management with commercial acumen, product understanding, and consultative guidance. You will collaborate with Support, Professional Services, Product, and Sales to ensure customer success and growth.