SaaS Sales Account Manager - Hybrid, Growth & Retention

Arden Resourcing Limited; England; Hybrid; GBP 45,000 - 50,000; Full time

Job summary

Arden Resourcing Limited is seeking an experienced Sales Account Manager to manage a software/ERP portfolio in a hybrid Fleet environment. You will serve as the trusted advisor, drive adoption, and identify upsell opportunities while coordinating with cross-functional teams to ensure client success.

The role emphasizes building lasting relationships, conducting regular reviews, and maintaining crisp CRM records to drive retention and growth across your accounts.

Qualifications

• Experience in Sales Account Management / Customer Success or a similar client-facing role.
• Experience within ERP, SaaS, business software or the wider technology sector.
• Strong relationship building and stakeholder management skills.
• Commercial awareness with the ability to identify account growth opportunities.
• Proactive and organised approach to managing multiple customers.
• Strong problem solving skills and the ability to understand customer business challenges.
• Experience with CRM platforms such as Salesforce, HubSpot or Zoho would be beneficial.
• Previous exposure to ERP implementations, project management or SME customers would be advantageous.

Responsibilities

• Building strong, long-term relationships with customers.
• Acting as the main point of contact and trusted advisor across your accounts.
• Running regular customer reviews and identifying risks or opportunities.
• Supporting customer onboarding and ongoing adoption of software solutions.
• Identifying opportunities for upselling and cross selling.
• Working closely with Sales, Support, Consultancy, Project Management and Development teams.
• Monitoring customer satisfaction, retention and overall account health.
• Gathering customer feedback and helping improve the overall customer experience.
• Maintaining accurate CRM records and account plans.

Tools

Salesforce

HubSpot

Zoho

Job description

Arden Resourcing Limited is seeking an experienced Sales Account Manager to manage a software/ERP portfolio in a hybrid Fleet environment. You will serve as the trusted advisor, drive adoption, and identify upsell opportunities while coordinating with cross-functional teams to ensure client success.

The role emphasizes building lasting relationships, conducting regular reviews, and maintaining crisp CRM records to drive retention and growth across your accounts.