Strategic Retail Account Growth Lead

DHL; Rugby; On-site; Confidential; Full time

Benefits offered by this job

Company car or car allowance

Private Medical Insurance

26 days annual leave

Discretionary bonus

Flexible working options

Pension scheme with 8% employer + 4%/3

Job summary

DHL is seeking an Account Development Manager to join the eCommerce and Retail team in the UK. You will manage a single retail customer account, drive the customer lifecycle strategy, and create plans incorporating new products and sustainability initiatives.

You will engage with C‑Suite stakeholders, develop account plans, and promote DHL services while ensuring long‑term mutual benefits. This role offers flexible working options and a competitive package.

Qualifications

• Proven experience of account development and management for large retail customers in logistics and supply chain.
• Experience in C‑Suite environments and senior stakeholder engagement.
• Passion for sales and developing DHL offerings to customers.
• Self‑motivated with ability to manage multiple stakeholders, including conflict resolution.
• Strong negotiation skills and commercial experience.
• Understanding of bid and tender processes (desirable).
• Background in consumer and convenience logistics.

Responsibilities

• Develop a comprehensive strategy for the customer lifecycle and engagement.
• Translate strategy into actionable account plans highlighting opportunities.
• Build and maintain coaching relationships to access decision-makers and promote DHL services.
• Balance customer needs with operations by facilitating collaborative solutions and resolving conflicts.

Skills

Account development

Account management

Retail logistics

C‑Suite experience

Sales mindset

Stakeholder management

Conflict resolution

Negotiation

Bid and tender awareness

Consumer logistics

Job description

DHL is seeking an Account Development Manager to join the eCommerce and Retail team in the UK. You will manage a single retail customer account, drive the customer lifecycle strategy, and create plans incorporating new products and sustainability initiatives.

You will engage with C‑Suite stakeholders, develop account plans, and promote DHL services while ensuring long‑term mutual benefits. This role offers flexible working options and a competitive package.