Account Development Manager

DHL; Rugby; Presencial; Confidential; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Company car or car allowance

Private Medical Insurance

26 days annual leave

Discretionary bonus

Flexible working options

Pension scheme with 8% employer + 4%/3

Resumo da oferta

DHL is seeking an Account Development Manager to join the eCommerce and Retail team in the UK. You will manage a single retail customer account, drive the customer lifecycle strategy, and create plans incorporating new products and sustainability initiatives.

You will engage with C‑Suite stakeholders, develop account plans, and promote DHL services while ensuring long‑term mutual benefits. This role offers flexible working options and a competitive package.

Qualificações

• Proven experience of account development and management for large retail customers in logistics and supply chain.
• Experience in C‑Suite environments and senior stakeholder engagement.
• Passion for sales and developing DHL offerings to customers.
• Self‑motivated with ability to manage multiple stakeholders, including conflict resolution.
• Strong negotiation skills and commercial experience.
• Understanding of bid and tender processes (desirable).
• Background in consumer and convenience logistics.

Responsabilidades

• Develop a comprehensive strategy for the customer lifecycle and engagement.
• Translate strategy into actionable account plans highlighting opportunities.
• Build and maintain coaching relationships to access decision-makers and promote DHL services.
• Balance customer needs with operations by facilitating collaborative solutions and resolving conflicts.

Conhecimentos

Account development

Account management

Retail logistics

C‑Suite experience

Sales mindset

Stakeholder management

Conflict resolution

Negotiation

Bid and tender awareness

Consumer logistics

Descrição da oferta de emprego

Account Development Manager Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company, and our Business Development team is at the forefront of driving growth and innovation.

We are seeking an experienced and dynamic Account Development Manager to join our eCommerce and Retail team. In this role, you will be responsible for developing and implementing strategies that drive customer engagement and maximise mutual benefits. You will work closely with a single Retail customer account and be able to drive on the established relationship and to create account plans that incorporate new products, sustainability initiatives, and continuous improvement efforts.

What You'll Do

• Develop a comprehensive strategy for the customer lifecycle, leading planning and engagement efforts to ensure long-term success.
• Translate customer strategy into actionable account plans that highlight opportunities for mutual benefit, including new products and sustainability initiatives.
• Build and maintain an extensive network of coaching relationships within the customer's organisation, gaining access to decision-makers and effectively promoting the value of our services.
• Balance the needs of the customer with operational requirements by facilitating collaborative solutions, managing, and resolving potential conflicts that may arise.

What You’ll Bring

• Proven experience of Account development and management for large retail customers in logistics and supply chain.
• In-depth Account Development experience and comfortable in C‑Suite environments.
• Passion for sales and developing the DHL offering to customers.
• Self‑motivated and able to manage multiple stakeholders effectively, including conflict resolution and problem-solving.
• Negotiation skills and Commercial experience
• Understanding of the Bid and tender processes - desirable
• Preferred background in Consumer and convenience logistics or DSC experience.

Why Join Us?

• Use of a company car (or car allowance) including hybrid and electric vehicles
• Private Medical Insurance
• 26 days annual leave with the option to buy additional days
• Discretionary bonus based on performance
• We're happy to talk about flexible working - just ask about alternative patterns at interview
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice

Who We Are

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

Building An Inclusive Workplace

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 16th November. Applications received after this date may not be considered but will be added to our talent pool for future opportunities