Strategic Programme Support Manager (Major Projects)

Consortium; Birmingham; Hybrid; GBP 42,000 - 62,000; Full time

Job summary

National Highways is seeking a Programme Support Manager to join Major Projects. This role coordinates a team to deliver project administration activities, ensuring governance and reporting are met while travelling to regional offices as needed.

You will lead a team of support staff, manage resources across projects, and drive effective internal communications. A strong background in project administration and line management is essential for success.

Qualifications

• Thorough understanding of project administration processes and procedures.
• Experience leading a team with HR line manager processes and procedures.
• Competent user of standard office software to enable production of complex documents and spreadsheets.
• Evidence of managing stakeholder relationships and influencing outcomes.
• Experience supporting director level communication & administration.

Responsibilities

• Provide day to day management to your team of direct reports and project Support staff; developing skills, capability and capacity, to optimise performance and deliver a high-quality project support service, ensuring all line management responsibilities are fulfilled including forward planning, performance management, attendance management, succession planning and supporting staff in their ongoing development.
• Frequently engage with the project management teams, Senior Leadership Teams and Programme Leaders to ensure full understanding of their support needs and develop and co-ordinate resource plans for all roles.
• Lead for the region on all internal staff communications, identifying relevant topics for the weekly staff briefings and ensuring a high standard of co-ordination and presentation.
• Act as a point of contact for internal stakeholders; gathering and providing information, responding to enquiries and resolving or escalating issues, to support adherence to project governance requirements and successful project delivery.
• Lead the Bi-Monthly Line Managers' Forum, bringing topical issues for discussion, disseminating new information, escalating issues and concerns to senior management or HR.
• Manage the timely implementation of divisional process changes, supporting support services staff through effective communication and guidance, to ensure the realisation of business benefits

Skills

Team leadership

Stakeholder communication

Project administration

HR processes

Director level communication

Tools

Office software

Job description

National Highways is seeking a Programme Support Manager to join Major Projects. This role coordinates a team to deliver project administration activities, ensuring governance and reporting are met while travelling to regional offices as needed.

You will lead a team of support staff, manage resources across projects, and drive effective internal communications. A strong background in project administration and line management is essential for success.