Strategic Programme Support Lead (Major Projects)

LGBT Jobs; Manchester; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

National Highways is seeking a Programme Support Manager in Major Projects to coordinate a team delivering project administration activities essential for governance and reporting. The role involves managing direct reports, planning resource needs, and aligning with project managers across regions.

You will lead internal communications, engage stakeholders, and support director-level administration while ensuring timely project delivery and adherence to governance requirements.

Qualifications

• Thorough understanding of project administration processes and procedures.
• Experience leading a team and HR processes.
• Competent user of standard office software to enable production of complex documents and spreadsheets.
• Evidence of managing stakeholder relationships and influencing outcomes.
• Experience in supporting director-level communication & administration.

Responsibilities

• Provide day-to-day management to your team of direct reports and project Support staff; develop skills and capacity to optimise performance.
• Engage with project teams and leaders to understand support needs and coordinate resource plans.
• Lead internal staff communications, coordinate weekly staff briefings, and oversee staff updates.
• Act as a point of contact for internal stakeholders; respond to enquiries and resolve or escalate issues.
• Lead the Bi-Monthly Line Managers' Forum and disseminate new information to senior management or HR.
• Implement divisional process changes and guide staff to realise business benefits.

Skills

Project administration

Team leadership

Stakeholder management

Office software proficiency

Director-level communication support

Job description

National Highways is seeking a Programme Support Manager in Major Projects to coordinate a team delivering project administration activities essential for governance and reporting. The role involves managing direct reports, planning resource needs, and aligning with project managers across regions.

You will lead internal communications, engage stakeholders, and support director-level administration while ensuring timely project delivery and adherence to governance requirements.