Regional Programme Support Leader

National Highways; Birmingham; On-site; GBP 55,000 - 70,000; Full time

Job summary

National Highways is recruiting a Programme Support Manager for Major Projects to coordinate a team delivering project administration and governance requirements across multiple offices. You will oversee line management, resource planning and internal communications to ensure timely delivery.

You will engage with project management teams and senior leaders to align support services with project needs, shaping planning, reporting and decision-making across the region.

Qualifications

• Thorough understanding of project administration processes and procedures.
• Experience with leading a team with a good understanding of line manager HR processes and procedures.
• Evidence of managing stakeholder relationships and evidence of skills to influence relationships for positive outcomes.
• Experience in supporting director level communication & administration.

Responsibilities

• Provide day to day management to your team of direct reports and project Support staff; developing skills, capability and capacity, to optimise performance and deliver a high-quality project support service, ensuring all line management responsibilities are fulfilled including forward planning, performance management, attendance management, succession planning and supporting staff in their ongoing development.
• Frequently engage with the project management teams, Senior Leadership Teams and Programme Leaders to ensure full understanding of their support needs and develop and co-ordinate resource plans for all roles. Ensure sufficient programme support resources are available to project managers when required.
• Lead for the region on all internal staff communications, identifying relevant topics for the weekly staff briefings and ensuring a high standard of co-ordination and presentation, reviewing all NH communications and deciding on the best way of raising awareness, leading on the quarterly management plan staff update.
• Act as a point of contact for internal stakeholders; gathering and providing information, responding to enquiries and resolving or escalating issues, to support adherence to project governance requirements and successful project delivery.
• Lead the Bi-Monthly Line Managers' Forum, bringing topical issues for discussion, disseminating new information, escalating issues and concerns to senior management or HR.
• Manage the timely implementation of divisional process changes, supporting support services staff through effective communication and guidance, to ensure the realisation of business benefits

Skills

Project administration

Team leadership

Stakeholder management

HR processes

Director level support

Tools

Microsoft Office

Job description

National Highways is recruiting a Programme Support Manager for Major Projects to coordinate a team delivering project administration and governance requirements across multiple offices. You will oversee line management, resource planning and internal communications to ensure timely delivery.

You will engage with project management teams and senior leaders to align support services with project needs, shaping planning, reporting and decision-making across the region.