Programme Support Lead for Major Projects

LGBT Jobs; Leeds; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

National Highways is seeking a Programme Support Manager for Major Projects. Based in any NH office with potential travel, you will coordinate a team delivering project administration activities to support governance and timely delivery.

You will lead regional staff communications, manage stakeholder relations, and align resource plans with project needs, while supporting director-level administration and staff development.

Qualifications

• Thorough understanding of project administration processes and procedures.
• Experience with leading a team with a good understanding of line manager HR processes and procedures.
• Competent user of standard office software products to enable production and maintenance of a range of complex documents and spreadsheets.
• Evidence of managing stakeholder relationships and evidence of skills to influence relationships for positive outcomes.
• Experience in supporting director level communication & administration.

Responsibilities

• Provide day-to-day management of your team of direct reports and project Support staff; developing skills, capability and capacity, to optimise performance and deliver a high-quality project support service, ensuring all line management responsibilities are fulfilled including forward planning, performance management, attendance management, succession planning and supporting staff in their ongoing development.
• Engage with the project management teams and senior leaders to understand support needs and coordinate resource plans for all roles to ensure sufficient programme support resources are available.
• Lead for the region on internal staff communications, coordinating weekly staff briefings and quarterly staff updates, reviewing NH communications and choosing best methods to raise awareness.
• Act as a point of contact for internal stakeholders; gathering and providing information, responding to enquiries and resolving or escalating issues to support governance and delivery.
• Lead the Bi-Monthly Line Managers' Forum, discuss issues, disseminate information, escalate concerns to senior management or HR.
• Manage timely implementation of divisional process changes, guiding staff to realise business benefits.

Skills

Team leadership

Project administration

Stakeholder management

HR processes

Director-level comms

Office software

Tools

Microsoft Office

Job description

National Highways is seeking a Programme Support Manager for Major Projects. Based in any NH office with potential travel, you will coordinate a team delivering project administration activities to support governance and timely delivery.

You will lead regional staff communications, manage stakeholder relations, and align resource plans with project needs, while supporting director-level administration and staff development.