Regional Programme Support Lead – Major Projects

National Highways; Manchester; On-site; GBP 60,000 - 75,000; Full time

Job summary

National Highways is seeking a Programme Support Manager for Major Projects to coordinate a team delivering project administration activities, ensuring governance and reporting requirements are met. The role may be based in any office with occasional travel to regional offices.

You will lead a team of support staff, engage with project teams and senior leadership, and drive resource planning and internal communications to support successful project delivery.

Qualifications

• Thorough understanding of project administration processes and procedures.
• Experience with leading a team with a good understanding of line manager HR processes and procedures.
• Competent user of standard office software products to enable production and maintenance of a range of complex documents and spreadsheets.
• Evidence of managing stakeholder relationships and evidence of skills to influence relationships for positive outcomes.
• Experience in supporting director level communication & administration.

Responsibilities

• Provide day-to-day management to your team of direct reports and project Support staff; develop skills, capability and capacity.
• Engage with project management teams, senior leadership and programme leaders to understand support needs and coordinate resource plans.
• Lead for the region on internal staff communications and weekly staff briefings, coordinating NH communications and quarterly updates.
• Act as a point of contact for internal stakeholders; gather information, respond to enquiries and resolve or escalate issues.
• Lead the Bi-Monthly Line Managers' Forum, disseminating information and escalating concerns to senior management or HR.
• Manage timely implementation of divisional process changes and support staff through effective communication and guidance.

Skills

Team leadership

HR processes

Stakeholder management

Office software

Project administration

Tools

Microsoft Office

Job description

National Highways is seeking a Programme Support Manager for Major Projects to coordinate a team delivering project administration activities, ensuring governance and reporting requirements are met. The role may be based in any office with occasional travel to regional offices.

You will lead a team of support staff, engage with project teams and senior leadership, and drive resource planning and internal communications to support successful project delivery.