Strategic MSP Account Growth & Retention Manager

Certus Recruitment Group; Cambridgeshire and Peterborough; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

Certus Recruitment Group is seeking an experienced Account Manager to manage a portfolio of 40-50 customers, focusing on retention and revenue growth. This hybrid role involves strategic relationship-building rather than transactional sales. Candidates should have at least 2 years of experience in the Managed Service Provider sector and a strong understanding of MSP technologies and ITIL principles. The position requires effective communication and a commercial mindset to identify growth opportunities.

Qualifications

• 2+ years' experience within a Managed Service Provider is essential.
• Strong understanding of MSP technologies is required.
• Practical knowledge of ITIL is preferred.

Responsibilities

• Act as the primary point of contact for assigned clients.
• Build long-term, trusted relationships with clients.
• Drive upsell and cross-sell opportunities with existing clients.
• Coordinate with technical and delivery teams for service consistency.

Skills

Experience in Managed Service Provider environment

Understanding of MSP technologies

Communication skills

Commercial awareness

Job description

Certus Recruitment Group is seeking an experienced Account Manager to manage a portfolio of 40-50 customers, focusing on retention and revenue growth. This hybrid role involves strategic relationship-building rather than transactional sales. Candidates should have at least 2 years of experience in the Managed Service Provider sector and a strong understanding of MSP technologies and ITIL principles. The position requires effective communication and a commercial mindset to identify growth opportunities.