MSP Account Manager - Microsoft & Managed Services

Vizst Technology Ltd; England; On-site; GBP 42,000 - 62,000; Full time

Job summary

Vizst Technology Ltd is seeking an experienced Account Manager to manage, retain and grow an allocated customer portfolio, primarily organisations with under 500 users. The role focuses on outsourced IT services, managed support and the Microsoft technology stack, with revenue growth through cross-selling and renewals.

The candidate will support outbound prospecting and assist the Business Development Executive team, driving recurring revenue and ensuring high customer satisfaction across

Qualifications

• 3+ years IT sales or account management experience.
• Experience expanding existing relationships with cross-sell/upsell.
• Outbound prospecting and cold calling experience.
• Experience selling managed IT services and Microsoft solutions.
• Working knowledge of Microsoft 365/cloud portfolio and security products.
• Understanding of gross profit, renewals, subscriptions and recurring revenue.
• Strong written/verbal communication and negotiation.
• CRM usage and pipeline reporting experience.
• Willingness to travel and hold a UK driving licence.

Responsibilities

• Own and develop an allocated portfolio of customers, understand objectives and commercial priorities.
• Maintain regular customer engagement through meetings and reviews.
• Create and maintain account plans with stakeholders, opportunities, risks and actions.
• Identify cross-selling opportunities to grow Vizst services.
• Collaborate with technical teams to scope solutions and present proposals.
• Promote long-term service agreements and recurring revenue models.
• Maintain CRM records and forecasts with accurate activity data.
• Support BDE with outbound prospecting and campaigns.

Skills

IT sales

Account management

Outbound prospecting

Microsoft tech knowledge

Gross profit & renewals

CRM proficiency

Negotiation

Communication

Driving licence

Tools

CRM systems

Microsoft 365

Job description

Vizst Technology Ltd is seeking an experienced Account Manager to manage, retain and grow an allocated customer portfolio, primarily organisations with under 500 users. The role focuses on outsourced IT services, managed support and the Microsoft technology stack, with revenue growth through cross-selling and renewals.

The candidate will support outbound prospecting and assist the Business Development Executive team, driving recurring revenue and ensuring high customer satisfaction across