Account Manager - Managed Services

Certus Recruitment Group; Cambridgeshire and Peterborough; Hybride; GBP 35 000 - 50 000; Plein temps

Résumé du poste

Certus Recruitment Group is seeking an experienced Account Manager to manage a portfolio of 40-50 customers, focusing on retention and revenue growth. This hybrid role involves strategic relationship-building rather than transactional sales. Candidates should have at least 2 years of experience in the Managed Service Provider sector and a strong understanding of MSP technologies and ITIL principles. The position requires effective communication and a commercial mindset to identify growth opportunities.

Qualifications

• 2+ years' experience within a Managed Service Provider is essential.
• Strong understanding of MSP technologies is required.
• Practical knowledge of ITIL is preferred.

Responsabilités

• Act as the primary point of contact for assigned clients.
• Build long-term, trusted relationships with clients.
• Drive upsell and cross-sell opportunities with existing clients.
• Coordinate with technical and delivery teams for service consistency.

Connaissances

Experience in Managed Service Provider environment

Understanding of MSP technologies

Communication skills

Commercial awareness

Description du poste

Not all Account Manager roles are the same. Some manage, some maintain, and some genuinely grow accounts... This one does all three.

Our client, a well-established UK Managed Service Provider, is looking for an experienced Account Manager to take ownership of a portfolio of customers (40-50) and drive both retention and revenue growth.

This is a customer-facing role, primarily hybrid and online, with some on-site meetings across the UK. It’s suited to someone who understands the MSP world and knows how to translate technical capability into commercial opportunity.

You’ll sit at the centre of your accounts, understand their IT landscape, anticipate needs and identify growth opportunities. You’ll make sure service delivery aligns with expectations.

This isn’t transactional selling, it’s relationship-led. Strategic. Long-term.

If you’ve worked within an MSP environment, whether in sales, service delivery, technical or account management, and want to move into (or deepen) a commercially focused role, this could be a strong next step.

• Acting as the primary point of contact for assigned clients
• Building long-term, trusted relationships
• Driving upsell and cross-sell opportunities
• Managing renewals and proactively tracking contract timelines
• Holding remote and on-site client meetings across the UK
• Internally communicating customer requirements clearly
• Coordinating with technical and delivery teams to ensure consistent service
• Supporting bid management, proposals and presentations when required
• Logging opportunities and generating quotes via internal systems
• Attending sales meetings to review pipeline and performance

You’ll manage multiple accounts simultaneously — balancing service, opportunity, and commercial awareness.

What They’re Looking For

• 2+ years’ experience within a Managed Service Provider
• Strong understanding of MSP technologies
• Practical knowledge of ITIL
• Comfortable presenting to stakeholders at all levels
• Clear and confident written and verbal communication

You’ll likely be someone who:

• Is commercially aware and spots opportunity naturally
• Has a pragmatic approach to solving problems
• Is organised and able to prioritise effectively
• Thrives in a fast-moving, evolving environment
• Sees things through to resolution
• Works well independently but values team collaboration

The Fit

This role suits someone who enjoys ownership, someone who doesn’t wait to be asked, someone who understands that retention is as important as revenue and someone who wants to help customers evolve their technology stack - not just renew it.

If you’re in the MSP world and want a role that blends relationship management, commercial growth, and strategic engagement, this is it.