Strategic Mobile Hardware Partner Manager

Giacom; Nelson; Hybrid; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Flexible working

Training opportunities

Birthday off

Job summary

Giacom is seeking a commercially-minded Partner Account Manager (Hardware Sales Specialist) to join our Mobile Hardware Sales team in the UK. You will support a growing portfolio of partners, helping them access mobile devices and hardware solutions while driving revenue growth.

You’ll be the trusted point of contact through the sales journey from enquiry to order fulfilment. You’ll build relationships, respond to enquiries, prepare quotes, identify upsell opportunities and collaborate with

Qualifications

• Experience in sales support, account management or customer service within mobile/hardware environments.
• Knowledge of mobile hardware products and devices.
• Strong communication and relationship-building skills.
• Commercial mindset to identify customer needs and sales opportunities.
• Excellent organisational skills and attention to detail.
• Experience managing quotations, orders and inquiries.
• Proactive, able to prioritise workloads and manage multiple tasks.
• Proficient in Microsoft Office, especially Excel and Outlook.
• Positive, collaborative approach and willingness to learn.

Responsibilities

• Build strong relationships with existing partners, providing exceptional service and support.
• Respond to inquiries about hardware products, pricing, stock, and order status.
• Prepare quotes and product recommendations across devices and IT equipment.
• Identify opportunities to upsell/cross-sell within existing accounts.
• Support partners throughout ordering, ensuring a smooth customer experience.
• Coordinate with supply chain, logistics and operations to deliver orders on time.
• Monitor order progress and keep partners updated.
• Collaborate with Account Managers and internal teams to maximise opportunities.
• Maintain CRM records and pipeline activity.
• Support promotional campaigns and sales initiatives.
• Produce basic sales and forecasting reports.

Skills

Sales experience

Account management

Customer service

Mobile hardware

CRM System

Excel

Outlook

Communication skills

Organisational skills

Tools

CRM Dynamics

Job description

Giacom is seeking a commercially-minded Partner Account Manager (Hardware Sales Specialist) to join our Mobile Hardware Sales team in the UK. You will support a growing portfolio of partners, helping them access mobile devices and hardware solutions while driving revenue growth.

You’ll be the trusted point of contact through the sales journey from enquiry to order fulfilment. You’ll build relationships, respond to enquiries, prepare quotes, identify upsell opportunities and collaborate with