Partner Account Manager - Mobile Hardware

Giacom; Nelson; Hybrid; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Flexible working

Training opportunities

Birthday off

Job summary

Giacom is seeking a commercially-minded Partner Account Manager (Hardware Sales Specialist) to join our Mobile Hardware Sales team in the UK. You will support a growing portfolio of partners, helping them access mobile devices and hardware solutions while driving revenue growth.

You’ll be the trusted point of contact through the sales journey from enquiry to order fulfilment. You’ll build relationships, respond to enquiries, prepare quotes, identify upsell opportunities and collaborate with

Qualifications

• Experience in sales support, account management or customer service within mobile/hardware environments.
• Knowledge of mobile hardware products and devices.
• Strong communication and relationship-building skills.
• Commercial mindset to identify customer needs and sales opportunities.
• Excellent organisational skills and attention to detail.
• Experience managing quotations, orders and inquiries.
• Proactive, able to prioritise workloads and manage multiple tasks.
• Proficient in Microsoft Office, especially Excel and Outlook.
• Positive, collaborative approach and willingness to learn.

Responsibilities

• Build strong relationships with existing partners, providing exceptional service and support.
• Respond to inquiries about hardware products, pricing, stock, and order status.
• Prepare quotes and product recommendations across devices and IT equipment.
• Identify opportunities to upsell/cross-sell within existing accounts.
• Support partners throughout ordering, ensuring a smooth customer experience.
• Coordinate with supply chain, logistics and operations to deliver orders on time.
• Monitor order progress and keep partners updated.
• Collaborate with Account Managers and internal teams to maximise opportunities.
• Maintain CRM records and pipeline activity.
• Support promotional campaigns and sales initiatives.
• Produce basic sales and forecasting reports.

Skills

Sales experience

Account management

Customer service

Mobile hardware

CRM System

Excel

Outlook

Communication skills

Organisational skills

Tools

CRM Dynamics

Job description

Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform.

Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.

We're looking for a commercially-minded Partner Account Manager (internally known as a Hardware Sales Specialist) to join our Mobile Hardware Sales team. This is a fantastic opportunity for someone with experience in mobile hardware, telecoms or technology sales support who enjoys building relationships, identifying opportunities and delivering an outstanding partner experience.

Working closely with our Hardware Sales Manager, you'll support a growing portfolio of partners, helping them access the right mobile devices and hardware solutions while driving revenue growth across the business. As a key member of our Mobile Sales team, you'll act as a trusted point of contact for partners, supporting them through the entire sales journey from initial enquiry through to order fulfilment.

What You’ll Be Doing

• Build strong relationships with existing partners, providing exceptional service and support.
• Respond to enquiries around hardware products, pricing, stock availability and order status.
• Prepare accurate quotes and product recommendations across smartphones, tablets, laptops, PCs and other IT equipment.
• Identify opportunities to upsell and cross-sell additional products and services within existing accounts.
• Support partners throughout the ordering process, ensuring a smooth and positive customer experience.
• Work closely with supply chain, logistics and operations teams to ensure orders are delivered on time.
• Monitor and update partners on order progress and fulfilment.
• Collaborate with Account Managers and internal stakeholders to maximise partner opportunities.
• Maintain accurate CRM records, pipeline activity and customer information.
• Support promotional campaigns, partner communications and sales initiatives.
• Produce basic sales and forecasting reports to support business planning.

Your Experience

• Experience in sales support, account management, customer service or internal sales within a mobile, telecoms or hardware environment.
• Knowledge of mobile hardware products, devices and associated technologies.
• Strong communication and relationship-building skills.
• A commercial mindset with the ability to identify customer needs and sales opportunities.
• Excellent organisational skills and attention to detail.
• Confidence managing quotations, orders and customer enquiries.
• The ability to work proactively, prioritise workloads and manage multiple tasks effectively.
• Good Microsoft Office skills, particularly Excel and Outlook.
• A positive, collaborative approach and a willingness to learn.
• Experience using CRM systems (Dynamics a bonus) and Microsoft Office.

What's in it for you?

• Flexible working.
• Investment in your future career with a variety of learning and development opportunities.
• No dress code - embrace the freedom to bring your whole self to work.
• 25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
• A pension plan for your future.
• Complimentary refreshments in all our offices.

For a comprehensive list of all our benefits, click here.

Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.