Strategic Major Accounts Leader

PHS Group Ltd.; United Kingdom; Remote; GBP 80,000 - 120,000; Full time

Benefits offered by this job

Company car or car allowance

23 days annual leave plus bank/public

Pension scheme

Life assurance

24-hour wellbeing support

Job summary

phs Group is seeking an ambitious Head of Major Accounts to lead and develop our Major Accounts portfolio across the UK. You will lead a team of Major Customer Account Managers, driving growth, retention and customer excellence across a diverse portfolio with annual spends from £35,000 to £100,000.

You will develop strategic account plans, collaborate with internal stakeholders, and maximise opportunities across the wider phs business to deliver strong commercial results.

Qualifications

• Significant experience operating at a senior level within a B2B sales, service or consumables environment.
• Proven track record of managing, coaching and developing teams.
• Strong commercial acumen with the ability to analyse data and identify growth opportunities.
• Excellent strategic planning, organisational and problem-solving skills.
• Deep understanding of sales processes, key account management and customer buying behaviours.

Responsibilities

• Lead, coach and develop a team of Major Customer Account Managers.
• Deliver annual revenue and new business growth targets across the Major Accounts portfolio.
• Retain and strengthen existing customer relationships to secure long-term business success.
• Develop innovative strategic account plans that add value for both customers and phs.
• Create and implement a tiered account management approach to build strong partnerships throughout customer organisations.
• Identify and capitalise on opportunities to increase service penetration and account growth.
• Develop effective reporting, processes and performance measures that support customers and drive commercial success.
• Set high standards for sales effectiveness, account management and customer service delivery.
• Manage complex contracts and framework agreements to maximise commercial returns.
• Collaborate with operational, service and support functions to ensure customers receive a seamless and consistent experience.
• Drive change, continuous improvement and best practice across the Major Accounts function.

Job description

phs Group is seeking an ambitious Head of Major Accounts to lead and develop our Major Accounts portfolio across the UK. You will lead a team of Major Customer Account Managers, driving growth, retention and customer excellence across a diverse portfolio with annual spends from £35,000 to £100,000.

You will develop strategic account plans, collaborate with internal stakeholders, and maximise opportunities across the wider phs business to deliver strong commercial results.