Head of Major Accounts — Growth & Leadership

phs Group plc; England; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

OTE

Company car or car allowance

23 days annual leave + bank holidays

Buy and sell holiday scheme

Virtual GP service

Employee discounts

ILM leadership training

Cycle to work

Pension

Life assurance

Free on-site parking

Wellbeing support

Job summary

phs Group plc is seeking an ambitious Head of Major Accounts to lead the UK Major Accounts portfolio. You will coach a team of Major Customer Account Managers and drive growth, retention and exceptional customer service across strategic accounts with annual spends from £35,000 to £100,000.

The role focuses on developing strategic account plans, partnering with internal stakeholders, and delivering profitable growth while enhancing the customer experience across the wider phs business.

Qualifications

• Senior leadership experience in B2B sales/service or consumables.
• Proven track record coaching and developing teams.
• Strong commercial acumen with data-driven growth insight.
• Deep understanding of sales processes and key account management.
• Excellent communication and influencing skills across all levels.

Responsibilities

• Lead and develop a team of Major Customer Account Managers.
• Deliver revenue and new business growth targets for Major Accounts.
• Retain and strengthen relationships for long-term success.
• Develop strategic account plans delivering profitable growth.
• Create tiered account management to build partnerships across organisations.
• Identify opportunities to increase service penetration.
• Develop reporting, processes and performance measures for customers and phs.
• Set high standards for sales effectiveness and service delivery.
• Manage complex contracts and framework agreements.
• Collaborate with operations to ensure seamless customer experience.
• Drive change and continuous improvement across Major Accounts.

Skills

Senior leadership

B2B sales

Team coaching

Strategic account mgmt

Data analysis

Stakeholder management

Communication

Account growth

Job description

phs Group plc is seeking an ambitious Head of Major Accounts to lead the UK Major Accounts portfolio. You will coach a team of Major Customer Account Managers and drive growth, retention and exceptional customer service across strategic accounts with annual spends from £35,000 to £100,000.

The role focuses on developing strategic account plans, partnering with internal stakeholders, and delivering profitable growth while enhancing the customer experience across the wider phs business.