Strategic Maintenance Scheduler & Planner (Maximo/CMMS)

Sodexo; Manchester; On-site; GBP 17,000 - 28,000; Full time

Benefits offered by this job

Sodexo benefits

Job summary

Sodexo is seeking a careful Scheduler & Planner in Salford to coordinate Planned Preventative Maintenance and reactive tasks. You will work with Site Delivery Teams, Engineers, and suppliers to keep schedules aligned with service levels.

The role demands strong communication, 2+ years in customer service, and proficient MS Office usage. A focus on accuracy, safety, and stakeholder relationships is essential.

Qualifications

• Excellent written and verbal communication skills.
• Minimum 2 years customer service experience, ideally within a Command Centre or Call Centre environment.
• Intermediate MS Office skills (Word, Excel).
• Prior experience using CMMS/CAFM systems, ideally Maximo, including work planning and scheduling.
• Strong understanding of reactive and planned maintenance processes and SLAs/KPIs.
• Ability to prioritise and manage a diverse workload in a high pressure environment.
• Strong relationship building and influencing skills.
• High attention to detail and accuracy.
• Ability to deliver exceptional customer service to internal and external stakeholders.
• Self motivated, flexible, honest, and professional.
• Commitment to a strong safety culture and Zero Harm principles.

Responsibilities

• Schedule reactive and planned maintenance work to Site Delivery Teams, Engineers, and Third Party Suppliers.
• Proactively manage all work orders from creation through to completion, escalating issues where necessary.
• Deliver a professional first response to customers and vendors via telephone, email, and internal systems.
• Accurately record service requests, asking the right questions to capture correct information.
• Use multiple Command Centre systems, including Global Maximo and other CAFM/CMMS platforms.
• Raise and manage Purchase Orders (POs) in SAP.
• Manage and revise PPM schedules, ensuring compliance with statutory and mandatory regulations.
• Support quotation management and ensure accurate documentation.
• Provide asset management support, including asset data updates and trend analysis.
• Build strong relationships with key stakeholders and understand site requirements.
• Identify potential issues early and elevate appropriately to prevent service failures.
• Maintain high standards of accuracy when inputting data and updating systems.
• Attend training and coaching sessions and adapt to new processes, procedures, and system updates.
• Adhere to all health, safety, environmental, and quality standards.

Skills

Customer service

Communication

MS Office

Scheduling

Prioritisation

Stakeholder management

Tools

Maximo

Job description

Sodexo is seeking a careful Scheduler & Planner in Salford to coordinate Planned Preventative Maintenance and reactive tasks. You will work with Site Delivery Teams, Engineers, and suppliers to keep schedules aligned with service levels.

The role demands strong communication, 2+ years in customer service, and proficient MS Office usage. A focus on accuracy, safety, and stakeholder relationships is essential.