Facilities Helpdesk & Planning Specialist

Sodexo; Liverpool; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Free parking

Professional development

Employee benefits package

Wellbeing support

Pension plan

Life/Loan support

Job summary

Sodexo is seeking a proactive Helpdesk & Maintenance Coordinator to provide a professional service, capturing requests accurately and ensuring delivery within SLAs. You will link client, engineering teams and operations, coordinating and planning both reactive and planned work.

Ideal candidates are highly organised, with strong communication, IT skills, and the ability to balance priorities in a busy environment.

Qualifications

• Experience in helpdesk, facilities, maintenance coordination or administration.
• Experience handling and escalating client queries.
• Excellent customer service and communication skills.
• Strong IT and computer skills.
• Good planning, organisation and time-management abilities.
• Ability to work independently and as part of a team.
• Positive, flexible and proactive approach.
• Willingness to learn and develop within the role.
• Attention to detail and ability to work under pressure.
• Awareness of GxP requirements.

Responsibilities

• Manage incoming helpdesk calls and emails.
• Raise, manage and monitor work orders within SLA/KPI.
• Coordinate and plan reactive and planned maintenance activities.
• Review requests, establish priorities and allocate resources.
• Liaise with maintenance teams, engineers, supervisors and clients.
• Monitor work order completion and follow up on outstanding activities.
• Attend and coordinate daily engineering huddles.
• Provide admin support to hard and soft services teams.
• Manage PPE and workwear ordering.
• Maintain records including TSAs and permits.
• Support asset management data input and general office admin.
• Provide cover for the Hard Services Coordinator when required.
• Build positive relationships with pharmaceutical clients and internal teams.
• Identify opportunities to improve planning, scheduling and service delivery.

Skills

Helpdesk coordination

Customer service

Communication skills

IT proficiency

Planning & organizing

Independent working

Proactive approach

Attention to detail

GxP awareness

Team collaboration

Tools

Microsoft Office

Job description

Sodexo is seeking a proactive Helpdesk & Maintenance Coordinator to provide a professional service, capturing requests accurately and ensuring delivery within SLAs. You will link client, engineering teams and operations, coordinating and planning both reactive and planned work.

Ideal candidates are highly organised, with strong communication, IT skills, and the ability to balance priorities in a busy environment.