Proactive Maintenance Scheduler & Planner

Career Choices Dewis Gyrfa Ltd; Manchester; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Sodexo benefits

Retirement plan

Discounts to 1,900 brands

Job summary

Sodexo is hiring a Scheduler & Planner in Salford to manage Planned Preventative Maintenance and reactive works, coordinating with site teams, engineers and suppliers. You will act as a primary contact for customers and vendors, ensuring timely, accurate responses and compliance with SLAs.

You will handle work orders from creation to completion, use Maximo/CAFM systems and manage POs in SAP, while maintaining data accuracy and safety standards in a high‑volume environment.

Qualifications

• Minimum 2 years customer service experience, ideally within a Command Centre or Call Centre environment.
• Intermediate MS Office skills (Word, Excel).
• Experience using CMMS/CAFM systems, ideally Maximo, including work planning and scheduling.
• Strong understanding of reactive and planned maintenance processes and SLAs/KPIs.

Responsibilities

• Schedule reactive and planned maintenance work to Site Delivery Teams, Engineers, and Third‑Party Suppliers.
• Proactively manage all work orders from creation through to completion, escalating issues where necessary.
• Deliver a professional first response to customers and vendors via telephone, email, and internal systems.
• Accurately record service requests, asking the right questions to capture correct information.
• Use multiple Command Centre systems, including Global Maximo and other CAFM/CMMS platforms.
• Raise and manage Purchase Orders (POs) in SAP. Manage and revise PPM schedules, ensuring compliance with statutory and mandatory regulations.
• Support quotation management and ensure accurate documentation.
• Provide asset management support, including asset data updates and trend analysis.
• Build strong relationships with key stakeholders and understand site requirements.
• Identify potential issues early and escalates appropriately to prevent service failures.
• Maintain high standards of accuracy when inputting data and updating systems.
• Attend training and coaching sessions and adapt to new processes, procedures, and system updates.
• Adhere to all health, safety, environmental, and quality standards.
• Desirable: tertiary qualifications in Business Administration, Property, Facilities Management, or a related field.

Skills

Customer service

Scheduling

Communication

MS Office

Maximo CMMS

SAP

Vendor coordination

Data accuracy

Education

Tertiary qualifications in Admin/Facilities

Tools

Maximo

CAFM/CMMS

SAP

Job description

Sodexo is hiring a Scheduler & Planner in Salford to manage Planned Preventative Maintenance and reactive works, coordinating with site teams, engineers and suppliers. You will act as a primary contact for customers and vendors, ensuring timely, accurate responses and compliance with SLAs.

You will handle work orders from creation to completion, use Maximo/CAFM systems and manage POs in SAP, while maintaining data accuracy and safety standards in a high‑volume environment.