Strategic Key Account Manager – Telecoms & Infrastructure

Hamilton Barnes Associates Limited; Greater Manchester; On-site; GBP 45,000 - 50,000; Full time

Job summary

An established infrastructure provider in the UK is seeking a Key Account Manager to manage strategic customer relationships and ensure exceptional service delivery. This role requires proven experience in Key Account Management and extensive background in Telecoms. The successful candidate will lead customer service reviews, monitor SLAs, and drive performance improvements while collaborating with internal teams. An ideal opportunity for someone looking to influence customer success in a dynamic environment.

Qualifications

• Proven experience in managing strategic customer relationships.
• Ability to monitor SLAs and ensure service delivery standards.
• Experience collaborating cross-functionally to resolve issues.

Responsibilities

• Develop and manage key strategic customer relationships.
• Identify strategic opportunities in the market.
• Lead customer service reviews and present performance insights.
• Support continuous improvement initiatives.

Skills

Key Account Management

Telecoms experience

Driving Licence

Job description

An established infrastructure provider in the UK is seeking a Key Account Manager to manage strategic customer relationships and ensure exceptional service delivery. This role requires proven experience in Key Account Management and extensive background in Telecoms. The successful candidate will lead customer service reviews, monitor SLAs, and drive performance improvements while collaborating with internal teams. An ideal opportunity for someone looking to influence customer success in a dynamic environment.