Strategic Housing Portfolio Manager

Mears Group; Dartford; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

Annual Mears Fun Day

Volunteering Leave

Mears Rewards perks

Family friendly policies

EAP Counselling sessions

Job summary

Mears Group is seeking a motivated Portfolio Manager to join our Housing Management team in Dartford. You will oversee contracted housing management services across Dartford and Kent, handling tenancy management, income collection, welfare advice, and ensuring properties meet health and safety standards.

This mobile role requires strong organisational skills, proven housing management experience, and the ability to drive performance against KPIs while delivering high-quality customer service to

Qualifications

• Proven experience in housing management duties.
• Experience in residential lettings, achieving KPI targets and delivering customer service.
• Full UK driving license and strong IT skills (Word, Excel).

Responsibilities

• Conduct face-to-face interactions with tenants, landlords, and local authorities by carrying out regular property visits and ensuring all parties adhere to their contractual agreements.
• Carry out property viewings and sign-up new tenants, ensuring they understand the terms and conditions of their tenancy.
• Assist with Universal Credit applications and demonstrate how to use appliances and equipment within the property.
• Complete property checkouts and compile a specification of works required before re-letting, ensuring properties meet contractual and legal standards.
• Liaise with the Income Collection team to maximise rental income, signposting tenants to welfare and benefits services, and issuing warnings or notices for non-payment where necessary.
• Identify necessary property repairs to maintain contractual standards and determine repair responsibilities.
• Manage tenancy breaches and anti-social behaviour cases, including gathering and analysing evidence, preparing and serving statutory notices, attending court to present evidence, and supporting the eviction process when required.
• Identify clients who require additional support, arranging and liaising with relevant support providers and statutory agencies to help tenants sustain their tenancies.
• Collect and record accurate data from property visits, updating IT systems promptly.
• Carry out routine property inspections in line with organisational standards.

Job description

Mears Group is seeking a motivated Portfolio Manager to join our Housing Management team in Dartford. You will oversee contracted housing management services across Dartford and Kent, handling tenancy management, income collection, welfare advice, and ensuring properties meet health and safety standards.

This mobile role requires strong organisational skills, proven housing management experience, and the ability to drive performance against KPIs while delivering high-quality customer service to