Customer Success Advisor - Social Housing & Community Impact

Mears Group; Dartford; Sur place; GBP 29 000 - 36 000; Plein temps

Avantages offerts par ce poste

25 days annual leave

Annual Mears Fun Day

Volunteering Leave

Staff perks with Mears Rewards

Family friendly policies

Résumé du poste

Mears Group in Dartford is seeking a Customer Success Advisor to support social housing contracts with front-line customer service and proactive communication. You will work closely with operations and customers daily, representing the company in a positive way and ensuring responsive, solution-focused support.

The role emphasizes delivering quality customer care, resolving issues, and maintaining service levels while contributing to community impact through collaborative teamwork and a

Qualifications

• Experience in Complaint handling.
• Natural communicator with great interpersonal skills.
• Calm under pressure, with a sharp eye for detail.
• Adaptable, empathetic, and customer-focused.
• Confident using new systems and multitasking effectively.
• Passionate about making a difference in diverse communities.
• Good communication skills written and verbal.

Responsabilités

• Be the first point of contact for complaints across all channels of communication.
• Resolve queries, diagnose situations, and process requests with care and accuracy.
• Use our bespoke system to log and manage customer interactions.
• Provide admin support for Customer & Communications tasks.
• Meet service level agreements and performance targets.
• Build strong relationships across the business.
• Create satisfaction by exceeding expectations.

Connaissances

Complaint handling

Communication skills

Calm under pressure

Customer focus

Multitasking

Empathy

Relationship building

Description du poste

Mears Group in Dartford is seeking a Customer Success Advisor to support social housing contracts with front-line customer service and proactive communication. You will work closely with operations and customers daily, representing the company in a positive way and ensuring responsive, solution-focused support.

The role emphasizes delivering quality customer care, resolving issues, and maintaining service levels while contributing to community impact through collaborative teamwork and a