Contract & Performance Manager – Social Housing Repairs

Mears Group; Greater London; On-site; GBP 37,000 - 62,000; Full time

Benefits offered by this job

25 days annual leave

Annual Mears Fun Day

Volunteering Leave

Mears Rewards perks

Family friendly policies

Company van and fuel card

Job summary

Mears Group in London is seeking a Contract Manager to oversee the delivery of social housing contracts. You will manage performance, client relations and compliance to ensure outcomes meet contractual commitments.

Leading a team of four supervisors, coordinating repairs, KPI reporting and service standards, you will drive continuous improvement while supporting operatives and branch teams across occupied homes.

Qualifications

• Experience managing a contract in the social housing sector.
• Experience in responsive repairs.
• Budget management experience.
• Experience in performance reporting.
• People management experience.
• Technical knowledge of social housing repairs and maintenance.
• Full valid UK driving licence.

Responsibilities

• Manage all aspects of operational and commercial delivery, ensuring contract performance aligns with commitments and client protocols.
• Oversee works to programme timeframes and ensure compliance with health & safety, Mears SOPs and quality standards.
• Lead four supervisors with performance reviews, 1:1s and daily briefings; monitor KPIs and service delivery.
• Handle client queries and resident complaints effectively; support operatives and branch teams to achieve high-quality outcomes.

Skills

Contract management

Responsive repairs

Budget management

Performance reporting

People management

Technical housing repairs

UK driving license

Job description

Mears Group in London is seeking a Contract Manager to oversee the delivery of social housing contracts. You will manage performance, client relations and compliance to ensure outcomes meet contractual commitments.

Leading a team of four supervisors, coordinating repairs, KPI reporting and service standards, you will drive continuous improvement while supporting operatives and branch teams across occupied homes.