Administrator

Mears Group; Dartford; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days annual leave

Leading pension scheme

Volunteering Leave

Staff perks via Mears Rewards

Family friendly policies

Job summary

Mears Group in Dartford is seeking an organised Administrator to join our dedicated team, supporting the Operational team and residents with accurate admin, records and service delivery.

This full-time, permanent role offers 42.5 hours per week, with a salary up to £30,000 per annum and a strong benefits package. You will manage orders, paperwork and reporting, work across multiple stakeholders, and contribute to a high standard of customer service.

Qualifications

• Candidates must have the right to work in the UK.
• Proven administration experience and organisational abilities.
• Ability to work in a fast-paced environment and manage multiple priorities.

Responsibilities

• Provide administrative support to the Operational team and Partnering Manager.
• Engage with colleagues, residents, and external stakeholders via phone and email.
• Raise and process orders, ensuring correct certification for each property.
• Maintain accurate paperwork and up-to-date records.
• Produce reports for management, including performance updates.
• Build relationships with supervisors, housing teams, and contractors to ensure efficient service delivery.
• Support scheduling, record-keeping and general administration.
• Demonstrate strong organisational and administrative skills.
• Communicate confidently with written and spoken communications.
• Handle multiple priorities in a fast-paced environment.
• Utilise IT skills, including Microsoft Office and job management systems.
• A team player with a positive, proactive attitude.

Skills

Organisational skills

Administrative skills

Communication skills

Verbal communication

Written communication

IT skills

Microsoft Office

Team player

Multitasking

Attention to detail

Tools

Microsoft Office Suite

Job management systems

Job description

Annual salary: up to £30,000.00 Administrator Location: Dartford Contract: Full-time, Permanent Hours: 42.5 hours per week, Monday - Friday Salary: Up to £30,000 per annum

About Us

Mears Group is one of the UK’s leading providers of repairs, maintenance, and regeneration services, we deliver high-quality housing and facilities solutions to both public and private sector clients. We are committed to excellent customer service, keeping our promises, creating a great place to work, and tackling the issues that matter most to people and communities.

About The Role

We are looking for a motivated and organised Administrator to join our dedicated team in Dartford. You will play a key role in supporting the operational team, ensuring smooth administration, accurate records, and excellent service delivery to residents, clients, and colleagues.

Key Responsibilities

• Provide administrative support to the Operational team and Partnering Manager
• Engage with colleagues, residents, and external stakeholders professionally via phone and email
• Raise and process orders, ensuring correct certification for each property
• Maintain accurate paperwork, ensuring jobs are coded correctly and records are up to date
• Produce reports for management, including profit percentages and performance updates
• Build effective working relationships with supervisors, housing teams, and contractors to ensure efficient service delivery
• Support the team with scheduling, record-keeping, and general administration
• Strong organisational and administrative skills
• Confident communicator with excellent written and verbal skills
• Ability to work in a fast-paced environment and handle multiple priorities
• Good IT skills, including Microsoft Office and job management systems
• A team player with a positive, proactive attitude

Benefits

• 25 days annual leave plus bank holidays
• Leading pension scheme
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

We are the people behind the smile! At Mears we look for people who share our vision and values - to make a positive difference to the communities we serve. We do this by improving homes, improving communities and improving lives. We are proud of our business and the opportunities we provide to colleagues working across the UK.

Our Values - Customers / Innovation / Teamwork / Responsibility