Portfolio Manager

Mears Group; Dartford; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

Annual Mears Fun Day

Volunteering Leave

Mears Rewards perks

Family friendly policies

EAP Counselling sessions

Job summary

Mears Group is seeking a motivated Portfolio Manager to join our Housing Management team in Dartford. You will oversee contracted housing management services across Dartford and Kent, handling tenancy management, income collection, welfare advice, and ensuring properties meet health and safety standards.

This mobile role requires strong organisational skills, proven housing management experience, and the ability to drive performance against KPIs while delivering high-quality customer service to

Qualifications

• Proven experience in housing management duties.
• Experience in residential lettings, achieving KPI targets and delivering customer service.
• Full UK driving license and strong IT skills (Word, Excel).

Responsibilities

• Conduct face-to-face interactions with tenants, landlords, and local authorities by carrying out regular property visits and ensuring all parties adhere to their contractual agreements.
• Carry out property viewings and sign-up new tenants, ensuring they understand the terms and conditions of their tenancy.
• Assist with Universal Credit applications and demonstrate how to use appliances and equipment within the property.
• Complete property checkouts and compile a specification of works required before re-letting, ensuring properties meet contractual and legal standards.
• Liaise with the Income Collection team to maximise rental income, signposting tenants to welfare and benefits services, and issuing warnings or notices for non-payment where necessary.
• Identify necessary property repairs to maintain contractual standards and determine repair responsibilities.
• Manage tenancy breaches and anti-social behaviour cases, including gathering and analysing evidence, preparing and serving statutory notices, attending court to present evidence, and supporting the eviction process when required.
• Identify clients who require additional support, arranging and liaising with relevant support providers and statutory agencies to help tenants sustain their tenancies.
• Collect and record accurate data from property visits, updating IT systems promptly.
• Carry out routine property inspections in line with organisational standards.

Job description

Annual salary: up to £32,647.65 Portfolio Manager Location: Dartford Salary: £32,647.65 per annum, plus company car Contract Type: Permanent, Full-Time Hours: Monday to Friday, 42.5 hours a week, 8:00 – 5:00pm

About the Role

We are seeking a motivated and organised Portfolio Manager to join our Housing Management team. In this role, you will oversee a range of contracted housing management services delivered through MHM’s registered providers. You will be responsible for tenancy management, tenancy sustainment, income management, welfare benefits advice, and ensuring that properties are well maintained and complaint with health and safety requirements. This is a mobile role covering various locations across Dartford and Kent.

Duties

• Conduct face-to-face interactions with tenants, landlords, and local authorities by carrying out regular property visits and ensuring all parties adhere to their contractual agreements.
• Carry out property viewings and sign-up new tenants, ensuring they understand the terms and conditions of their tenancy.
• Assist with Universal Credit applications and demonstrate how to use appliances and equipment within the property.
• Complete property checkouts and compile a specification of works required before re-letting, ensuring properties meet contractual and legal standards.
• Liaise with the Income Collection team to maximise rental income, signposting tenants to welfare and benefits services, and issuing warnings or notices for non-payment where necessary.
• Identify necessary property repairs to maintain contractual standards and determine repair responsibilities.
• Manage tenancy breaches and anti-social behaviour cases, including gathering and analysing evidence, preparing and serving statutory notices, attending court to present evidence, and supporting the eviction process when required.
• Identify clients who require additional support, arranging and liaising with relevant support providers and statutory agencies to help tenants sustain their tenancies.
• Collect and record accurate data from property visits, updating IT systems promptly.
• Carry out routine property inspections in line with organisational standards.

Role Criteria

• Proven experience in the above duties or a similar housing management role.
• Experience in residential lettings, achieving KPI targets, and delivering high-quality customer service.
• Experience managing temporary accommodation and working in housing management across both the public and private sectors.
• Full UK driving license.
• Strong IT skills, including proficiency in Word, Excel, and online systems.
• Ability to write and present clear, concise reports.
• Understanding of the Housing Health & Safety Rating System (HHSRS) and its practical application.

Benefits we can offer you

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies
• Access to EAP Counselling sessions

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

We are the people behind the smile! At Mears we look for people who share our vision and values - to make a positive difference to the communities we serve. We do this by improving homes, improving communities and improving lives. We are proud of our business and the opportunities we provide to colleagues working across the UK. Our Values - Customers / Innovation / Teamwork / Responsibility