Empathetic Customer Success Advisor — Social Housing

Mears; Dartford; Sur place; GBP 21 000 - 27 000; Plein temps

Avantages offerts par ce poste

25 days annual leave

Annual Mears Fun Day

Volunteering Leave

Staff perks with Mears Rewards

Family friendly policies

Résumé du poste

Mears is looking for a Customer Success Advisor to join our Dartford team. You will support our social housing contract by delivering excellent service and customer care through local teams, acting as a positive face for the company on a daily basis.

You will handle complaints, resolve queries, and log interactions in our system. The role emphasizes proactive communication, community focus, and building strong relationships across the business.

Qualifications

• Experience handling complaints across channels.
• Strong communication with customers and colleagues.
• Empathetic, calm under pressure, and detail-oriented.

Responsabilités

• Be the first point of contact for complaints across all channels of communication
• Resolve queries, diagnose situations, and process requests with care and accuracy
• Use our bespoke system to log and manage customer interactions
• Provide admin support for Customer & Communications tasks
• Meet service level agreements and performance targets
• Build strong relationships across the business
• Create satisfaction by exceeding expectations

Connaissances

Complaint handling

Interpersonal skills

Written and verbal communication

Attention to detail

Description du poste

Mears is looking for a Customer Success Advisor to join our Dartford team. You will support our social housing contract by delivering excellent service and customer care through local teams, acting as a positive face for the company on a daily basis.

You will handle complaints, resolve queries, and log interactions in our system. The role emphasizes proactive communication, community focus, and building strong relationships across the business.