Operations Administrator - Housing & Stakeholder Support

Mears Group; Dartford; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days annual leave

Leading pension scheme

Volunteering Leave

Staff perks via Mears Rewards

Family friendly policies

Job summary

Mears Group in Dartford is seeking an organised Administrator to join our dedicated team, supporting the Operational team and residents with accurate admin, records and service delivery.

This full-time, permanent role offers 42.5 hours per week, with a salary up to £30,000 per annum and a strong benefits package. You will manage orders, paperwork and reporting, work across multiple stakeholders, and contribute to a high standard of customer service.

Qualifications

• Candidates must have the right to work in the UK.
• Proven administration experience and organisational abilities.
• Ability to work in a fast-paced environment and manage multiple priorities.

Responsibilities

• Provide administrative support to the Operational team and Partnering Manager.
• Engage with colleagues, residents, and external stakeholders via phone and email.
• Raise and process orders, ensuring correct certification for each property.
• Maintain accurate paperwork and up-to-date records.
• Produce reports for management, including performance updates.
• Build relationships with supervisors, housing teams, and contractors to ensure efficient service delivery.
• Support scheduling, record-keeping and general administration.
• Demonstrate strong organisational and administrative skills.
• Communicate confidently with written and spoken communications.
• Handle multiple priorities in a fast-paced environment.
• Utilise IT skills, including Microsoft Office and job management systems.
• A team player with a positive, proactive attitude.

Skills

Organisational skills

Administrative skills

Communication skills

Verbal communication

Written communication

IT skills

Microsoft Office

Team player

Multitasking

Attention to detail

Tools

Microsoft Office Suite

Job management systems

Job description

Mears Group in Dartford is seeking an organised Administrator to join our dedicated team, supporting the Operational team and residents with accurate admin, records and service delivery.

This full-time, permanent role offers 42.5 hours per week, with a salary up to £30,000 per annum and a strong benefits package. You will manage orders, paperwork and reporting, work across multiple stakeholders, and contribute to a high standard of customer service.