Customer Success Advisor – Social Housing & Community Impact

Mears Group; Worcester Park Estate; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave

Volunteering Leave

Staff perks with Mears Rewards

Job summary

Mears Group in Dartford is seeking a Customer Success Advisor to join our team and deliver excellent service to our social housing contract. You'll be the frontline contact, handling customer queries and ensuring proactive communication with local teams.

The role emphasizes customer care, collaboration with operations, and meeting SLAs. 42.5 hours per week, permanent, full-time, with benefits and volunteering opportunities within a values-driven organisation.

Qualifications

• Experience in customer service.

Responsibilities

• Be the first point of contact for complaints across all channels of communication
• Resolve queries, diagnose situations, and process requests with care and accuracy
• Log and manage customer interactions in the bespoke system
• Provide admin support for Customer & Communications tasks
• Meet service level agreements and performance targets
• Build relationships across the business and drive customer satisfaction

Skills

Customer service experience

Job description

Mears Group in Dartford is seeking a Customer Success Advisor to join our team and deliver excellent service to our social housing contract. You'll be the frontline contact, handling customer queries and ensuring proactive communication with local teams.

The role emphasizes customer care, collaboration with operations, and meeting SLAs. 42.5 hours per week, permanent, full-time, with benefits and volunteering opportunities within a values-driven organisation.