Strategic Enterprise Accounts Leader

Spectrum Search; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

Spectrum Search is seeking an Enterprise Account Manager to own strategic relationships within a portfolio of top‑tier accounts. You will be the executive sponsor for key clients, guiding strategy and outcomes while coordinating across product, scientific implementations, support and ML teams.

The role focuses on maintaining high levels of GRR/NRR, managing complex renewals, and driving commercial discussions that align with long‑term product direction.

Qualifications

• 3–6 years as an Enterprise Account Manager or CSM in industrial or enterprise software.
• Experience managing multi‑divisional enterprise accounts and executive relationships.
• Track record of managing 10–30 accounts, each six‑figure ARR.
• Ability to connect technical complexity with business strategy.
• Experience in industrial software or hard‑science industries.

Responsibilities

• Acting as executive sponsor for the company’s most strategic accounts and owning the relationship at the highest level
• Owning gross and net revenue retention (GRR and NRR) and account health across your book of business
• Leading high‑level escalations, resolving them quickly and effectively while protecting long‑term account health
• Defining the long‑term approach to renewals, expansion and complex commercial discussions
• Drawing insights from across the customer portfolio to influence product direction and roadmap priorities
• Keeping Account Management, Scientific Implementation, Support and ML teams closely aligned on customer outcomes
• Setting an example of strong ownership and reinforcing the company’s customer‑first culture
• Shaping the pace, priorities and strategic direction of the Account Management function as it scales

Skills

Executive relationships

Strategic planning

Revenue retention

Cross-functional collab

Industrial software

Job description

Spectrum Search is seeking an Enterprise Account Manager to own strategic relationships within a portfolio of top‑tier accounts. You will be the executive sponsor for key clients, guiding strategy and outcomes while coordinating across product, scientific implementations, support and ML teams.

The role focuses on maintaining high levels of GRR/NRR, managing complex renewals, and driving commercial discussions that align with long‑term product direction.