Strategic Enterprise Account Manager

Uncountable; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

Uncountable is seeking an exceptional Enterprise Account Manager to own strategy and outcomes for our largest customers. You will oversee a portfolio of top-tier accounts, setting standards for long-term partnerships and ensuring strong executive sponsorship and alignment across teams.

You will drive renewals, expansions, and complex commercial discussions while shaping product direction through portfolio insights.

Qualifications

• 3–6+ years of experience in account management or customer success.
• Deep experience leading strategic enterprise accounts and executive-level partnerships.
• Proven track record designing account strategy, negotiation approach, and long-term expansion plans.
• Comfort working with a technical product, technical buyers/users, and complex implementations.
• Outstanding executive presence and communication skills.
• Excellent analytical and problem-solving abilities.
• A proactive, entrepreneurial mindset with strong ownership instincts.
• Ability to travel 20–30%.

Responsibilities

• Act as executive sponsor for Uncountable’s most strategic accounts, owning the relationship at the highest level.
• Own GRR, NRR, and account health across your book of business.
• Own high-level escalations, ensuring rapid, effective resolution and long-term account health.
• Define long-term account approach for renewals, expansion, and complex commercial discussions.
• Aggregate insights across the customer portfolio to influence product direction and roadmap priorities.
• Ensure tight alignment across Account Management, Scientific Implementation, Support, and ML teams on customer outcomes.
• Model exceptional ownership and reinforce the cultural norms that define Uncountable’s approach to customers.
• Drive the pace, priorities, and strategic direction of the AM function as it scales.

Skills

Account management

Executive partnerships

Strategic planning

Analytical thinking

Communication

Problem solving

Job description

Uncountable is seeking an exceptional Enterprise Account Manager to own strategy and outcomes for our largest customers. You will oversee a portfolio of top-tier accounts, setting standards for long-term partnerships and ensuring strong executive sponsorship and alignment across teams.

You will drive renewals, expansions, and complex commercial discussions while shaping product direction through portfolio insights.