Executive Enterprise Account Manager

Uncountable Inc.; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

Uncountable is seeking an exceptional Enterprise Account Manager to own the strategy and outcomes for our largest customers. You will oversee a portfolio of top-tier accounts and set the standards that shape long-term customer partnerships in a high-visibility role.

The ideal candidate has 3–6+ years in account management or customer success, proven experience leading strategic enterprise accounts, and a track record designing account strategy, negotiations, and expansion plans across complex,

Qualifications

• 3–6+ years in account management or customer success.
• Experience leading strategic enterprise accounts.
• Proven track record designing account strategy and expansion plans.
• Comfort working with technical products and complex deployments.
• Executive presence and strong communication.
• Willingness to travel 20–30%.
• Experience with multi-divisional, multi-geographic customers.

Responsibilities

• Act as executive sponsor for the most strategic accounts, owning the relationship at the highest level.
• Own GRR, NRR, and account health across your book of business.
• Own high-level escalations, ensuring rapid resolution and long-term health.
• Define long-term account approach for renewals, expansion and complex discussions.
• Aggregate insights to influence product direction and roadmap priorities.
• Ensure tight alignment across Account Management, Implementation, Support, and ML teams.
• Drive the pace and strategic direction of the AM function as it scales.

Skills

Executive relationships

Strategic account planning

Negotiation

Analytics

Cross-functional collaboration

Travel availability

Customer success mindset

Education

Bachelor's degree or equivalent

Job description

Uncountable is seeking an exceptional Enterprise Account Manager to own the strategy and outcomes for our largest customers. You will oversee a portfolio of top-tier accounts and set the standards that shape long-term customer partnerships in a high-visibility role.

The ideal candidate has 3–6+ years in account management or customer success, proven experience leading strategic enterprise accounts, and a track record designing account strategy, negotiations, and expansion plans across complex,