Strategic Enterprise Renewals Executive

Flosum; United Kingdom; On-site; GBP 90,000 - 120,000; Full time

Job summary

Flosum is seeking an experienced Enterprise Account Manager to own a strategic book of business, protect recurring revenue, and drive renewals with executive-level stakeholders. You will guide customers through cloud-native transitions, defend against competitors, and uncover expansion opportunities across a multi‑million ARR portfolio.

You will work closely with product, support, and engineering to deliver value and ensure retention, with strong emphasis on executive communication and

Qualifications

• 7+ years in enterprise account management, renewals, or customer-facing sales at a B2B software company.
• Carried a significant book of business (ideally $5M+ ARR) with accounts above $250K.
• Sold or renewed complex IT solutions: DevOps, data protection, security, infrastructure, or developer platforms.
• Track record of saving at-risk renewals by engaging executives.
• Commercial intensity with multi-year terms and value-based negotiations.
• Knowledge of NR R and GRR calculations and their impact on revenue.
• Clear, concise writing and speaking; able to brief a CIO in minutes.
• Experience in the Salesforce ecosystem is a strong plus.

Responsibilities

• Own renewals across your book and protect recurring revenue.
• Build relationships with CIOs, CTOs, VPs of Engineering, and Salesforce leaders.
• Identify and remediate at-risk accounts with urgency and decisive action.
• Move customers from legacy products to cloud-native platforms, with strong business cases.
• Defend accounts against competitors and complex architectures.
• Coordinate with product, support, engineering, and customer success to meet customer needs.
• Find expansion opportunities and hand them to the sales team with a plan.
• Maintain accurate forecasts and a clean renewal pipeline in Salesforce.

Skills

Enterprise account management

Renewals

B2B software sales

Executive engagement

Forecasting & pipeline management

NRR/GRR knowledge

Salesforce ecosystem experience

Tools

Salesforce

Job description

Flosum is seeking an experienced Enterprise Account Manager to own a strategic book of business, protect recurring revenue, and drive renewals with executive-level stakeholders. You will guide customers through cloud-native transitions, defend against competitors, and uncover expansion opportunities across a multi‑million ARR portfolio.

You will work closely with product, support, and engineering to deliver value and ensure retention, with strong emphasis on executive communication and