Strategic Enterprise Account Executive, Service Cloud

Momentum; Greater London; On-site; GBP 65,000 - 95,000; Full time

Job summary

Salesforce is seeking an Account Executive for its Service Cloud team in the UK. The role focuses on Agentforce Voice, Digital Engagement, and Service across Contact Centre, ITSM, and HR Service, with emphasis on growth with existing customers.

The ideal candidate demonstrates success in quota-carrying software sales, strong account planning, discovery, and solutioning capabilities, and can coordinate across internal teams and partners to close complex deals.

Qualifications

• Quota-carrying direct technology sales experience.
• Experience with Contact Centre, Field Service, ITSM, HR Service, or Service Engagement software.
• Account planning to grow ACV with upsell/cross-sell focus.
• Discovery to uncover customer objectives and goals.
• Ability to articulate value propositions with Agentforce and Service Cloud.
• Clear customer communication across channels using modern tools.
• Experience leveraging internal resources to drive deals.
• Team selling to coordinate account teams and partners.

Skills

Quota-carrying sales

Contact Centre

Field Service

ITSM

HR Service

Service Engagement

Account Planning

Research & Discovery

Solutioning

Customer Communication

Resource Application

Team Selling

Interpersonal skills

Communication skills

Sales Methodologies

Business cases

Service requirements

Strategic partnerships

Fast-paced environment

Quota achievement

Cross-team collaboration

Resource alignment

Job description

Salesforce is seeking an Account Executive for its Service Cloud team in the UK. The role focuses on Agentforce Voice, Digital Engagement, and Service across Contact Centre, ITSM, and HR Service, with emphasis on growth with existing customers.

The ideal candidate demonstrates success in quota-carrying software sales, strong account planning, discovery, and solutioning capabilities, and can coordinate across internal teams and partners to close complex deals.