Account Executive - Service Cloud

Momentum; Greater London; On-site; GBP 60,000 - 100,000; Full time

Job summary

Salesforce’s Service Cloud team seeks an Account Executive to drive growth across Contact Centre, ITSM and HR Service with emphasis on Agentforce Voice and Digital Engagement. You will manage high-impact enterprise opportunities from discovery to close.

You will collaborate with cross-functional teams and partners to craft compelling value propositions, build account plans, and expand ACV with existing customers while ensuring customer success and renewal pace.

Qualifications

• Quota-carrying, tech-solution sales experience.
• Experience with Contact Centre, ITSM, or HR Service software.
• Ability to build and execute account plans to grow ACV.
• Ability to uncover customers' objectives and value hypotheses.
• Demonstrated value-based solutioning to customers.
• Clear written and verbal communication across formats.
• Ability to leverage internal resources for deal progression.
• Team selling and cross-functional collaboration.

Skills

Quota-carrying sales

Contact Centre software

ITSM software

HR Service software

Account planning

Discovery

Solutioning

Customer communication

Resource leverage

Team selling

Interpersonal skills

MEDDIC methodology

Business case development

Quota attainment

Cross-functional collaboration

Slack

Google Slides

Zoom

Tools

Slack

Google Slides

Zoom

Job description

Job Description

About Service Cloud

Service Cloud is Salesforce's complete agentic service platform — built for every type of service, in any industry, across any channel. Powered by Agentforce, it is the only platform where AI agents and human service representatives work together in real time to resolve issues faster, personalise every interaction, and deliver support across every channel — spanning customer service, IT Service Management (ITSM), and HR service to unify service delivery across every department on a single advanced platform.
With the industry's fastest-growing AI adoption rate — agentic AI use in service grew from 39% to 66% in a single year — Service Cloud equips businesses to meet customers where they are, across voice, digital messaging, web chat, email, WhatsApp, and more. Autonomous Agentforce agents handle high-volume interactions 24/7, while the Service Rep Assistant supports human agents with real-time next-best-action suggestions, case summaries, and AI-powered knowledge recommendations — delivering faster resolution, higher CSAT, and lower operating costs across a blended human and AI workforce.
We are looking to hire an Account Executive to join the Service Cloud team and help drive growth for one of Salesforce's fastest-growing products. This role covers the full Service Cloud platform — spanning Contact Centre, ITSM, and HR Service — with a particular focus on Agentforce Voice, Digital Engagement, and Agentforce for Service.

Required Skills and Qualifications

• Demonstrated success in quota-carrying, technology solution-based direct sales
• Proven experience working with Contact Centre, Field Service, ITSM, HR Service, or Service Engagement software
• Account Planning: Ability to build and execute account plans to retain and grow ACV with existing customers, with a focus on upsell and cross-sell opportunities
• Research and Discovery: Skill in uncovering customers' current processes, business objectives, and strategic goals through discovery, use cases, and value hypotheses
• Solutioning: Ability to identify compelling value propositions that address customer needs, demonstrating understanding of the Agentforce and Service Cloud technology stack — including customer service, ITSM, and HR service capabilities
• Customer Communication: Ability to engage customers clearly and confidently across written, verbal, and presentation formats, using tools such as Slack, Google Slides, and Zoom
• Resource Application: Experience driving results by leveraging available resources, tools, and internal teams effectively
• Team Selling: Ability to align and engage account teams and partner ecosystems to support deal progression and long-term customer success

Preferred Skills and Qualifications

• Strong interpersonal and communication skills
• Familiarity with sales methodologies (e.g. MEDDIC, Challenger, Command of the Message)
• Experience developing business cases and service requirements, and building strategic partnerships
• Ability to work effectively in a fast-paced, high-growth environment
• Consistent track record of meeting or exceeding quota
• Experience collaborating across multiple internal teams and aligning resources to account objectives
• We welcome candidates from diverse backgrounds — relevant experience will be evaluated holistically and may include professional, extracurricular, military, or volunteer experience that demonstrates the core competencies for this role