Strategic Account Executive - AI Service Platform

428 Salesforce UK Limited; Greater London; On-site; GBP 60,000 - 110,000; Full time

Job summary

Salesforce is seeking an Account Executive to join the Agentforce Service team, driving growth for one of Salesforce's fastest-growing products. You will lead quota-carrying direct sales to customers using Contact Centre, ITSM, HR service software, and develop robust account plans to expand ACV through upsell and cross-sell opportunities.

You will engage in discovery to understand client objectives, articulate a compelling value proposition, and coordinate with internal teams to advance deals.

Qualifications

• Demonstrated success in quota-carrying, technology solution-based direct sales.
• Proven experience working with Contact Centre, Field Service, ITSM, HR Service, or Service Engagement software.
• Account Planning: Ability to build and execute account plans to retain and grow ACV with existing customers, with a focus on upsell and cross-sell opportunities.
• Research and Discovery: Skill in uncovering customers' current processes, business objectives, and strategic goals through discovery, use cases, and value hypotheses.
• Solutioning: Ability to identify compelling value propositions that address customer needs, demonstrating understanding of the Agentforce and Service Cloud technology stack.
• Customer Communication: Ability to engage customers clearly across written, verbal, and presentation formats.
• Resource Application: Experience driving results by leveraging available resources, tools, and internal teams effectively.
• Team Selling: Ability to align and engage account teams and partner ecosystems to support deal progression.

Skills

Quota carrying

Contact Centre software

Account planning

Discovery

Solutioning

Customer communication

Team selling

MEDDIC

Challenger method

Command of Message

Tools

Slack

Google Slides

Zoom

Job description

Salesforce is seeking an Account Executive to join the Agentforce Service team, driving growth for one of Salesforce's fastest-growing products. You will lead quota-carrying direct sales to customers using Contact Centre, ITSM, HR service software, and develop robust account plans to expand ACV through upsell and cross-sell opportunities.

You will engage in discovery to understand client objectives, articulate a compelling value proposition, and coordinate with internal teams to advance deals.