Strategic Customer Success Manager — Remote & Flexible Hours

Infiterra; Remote; GBP 50,000 - 70,000; Full time

Job summary

A forward-thinking SaaS company in the UK is seeking a Customer Success Manager to manage customer relationships from onboarding to retention. The role requires 4+ years of experience in B2B SaaS and involves consultative problem-solving. Responsibilities include leading customer onboarding, conducting reviews, and identifying growth opportunities. The position supports fully remote work and a dynamic culture, making it ideal for candidates passionate about tech and customer satisfaction.

Benefits

Work-from-anywhere scheme

Flexible working hours

Learning & development budget

Qualifications

• 4+ years of experience in Customer Success, Consulting, or Account Management within a B2B SaaS environment.
• Proven experience owning accounts end-to-end, including onboarding, QBRs, renewals, and expansion.
• Strong consultative mindset: able to challenge customers and reframe requests based on business value.

Responsibilities

• Lead customer onboarding and implementation, ensuring smooth rollout across teams.
• Own ongoing customer relationships post-onboarding.
• Identify and develop expansion and cross-sell opportunities in collaboration with Sales.

Skills

Customer Success

Consultative problem-solving

Strategic account ownership

Engagement with C-level executives

B2B SaaS experience

Onboarding processes

Job description

A forward-thinking SaaS company in the UK is seeking a Customer Success Manager to manage customer relationships from onboarding to retention. The role requires 4+ years of experience in B2B SaaS and involves consultative problem-solving. Responsibilities include leading customer onboarding, conducting reviews, and identifying growth opportunities. The position supports fully remote work and a dynamic culture, making it ideal for candidates passionate about tech and customer satisfaction.